Search Doesn't Work!
Answered
After installing the most recent update (version 4.4.0) on my Mac Laptop, the Search function doesn't work. When I click on Search, I get the message "Just a moment", and then after a moment, I am just where I was before I clicked on Search. I am unable to type anything into the search box. It seems absurd to me that the software would be released with such a huge and obvious problem. BluOs has really gone downhill with their quality control. So disappointing from what once seemed like such a promising company.
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Official comment
I'm just another Bluesound user like you.
Have you submitted a request to Bluesound Support? If you're not able to through the app then the link at the bottom right of this page will work.
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Just tested 4.4.0 on my M2 Macbook Air MacOS 14.5 and found it much more responsive and faster than before with Library search. A huge improvement for my 37k library with better organized search results.
Qobuz was quick as well. I like the clarity of the UI and how search is broken out into it's own segment.
Perhaps an uninstall/reinstall would clear up the issue you're having.
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I tried uninstalling and reinstalling. Didn't work.
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Is the unit updated to BluOS 4.411?
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Yes, it is updated.
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I submitted a report to Bluesound 6 days ago and have not had any reply. This is not the first time that I have submitted a support request that has been ignored, so I am not surprised. I am surprised that nobody else seems to be having this problem except for me.
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Hi Mr. Charles
In searching your profile using the e-mail address you posted here, we have no record of a Support Request submitted via "Settings, Send Support Request" in the BluOS App or by e-mailing support@bluesound.com.
Can you please try a search in the App and if it fails again, please select Help, Send Support Request in the BluOS App so our Support Crew may have a record of the log file and help diagnose the issue you are seeing.
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