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15 comments

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  • Official comment
    Avatar
    Brandon C.

    Hi There,

    To Factory Reset the Node 2 please do the following.

    Unplug all cables.

    Plug in only the Power,

    When the LED on top of the Player is Red, press and hold your finger on the Play/Pause Button 

    Hold your finger on the LED until it begins to Flash Red.

    You will know the reset finished if the LED is Solid Green and the Player has a WiFi Hotspot being broadcast once the Flashing Red completes. 

    If you are still having issues send us an email at support@bluesound.com. 

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  • Avatar
    Kyle Tripp

    I have this exact same problem, checked every knowledgeable page, I wish that instead of requesting tickets BlueSound would post the actual fix as customer support is closed. Please contact to assist.

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  • Avatar
    Velenturf

    Same here. Disgrace this has not been solved in two years!

    -1
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  • Avatar
    Tony W. - Product Support Manager

    Hi Velenturf...

    Not sure what is a disgrace here. Above are exact instructions on how to factory reset your Player. Also detailed here; https://support1.bluesound.com/hc/en-us/articles/200272046

    If this isn't working then we are here to help...

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  • Avatar
    Velenturf

    Hi Tony,

     
    Those instructions are well known to me. However, they do not work in my case, as they fail in other cases mentioned by several frustrated users. I have tried to download the firmware in order to do a manual upgrade, according to the bluesound instructions. That does not work either. Your website promises to send an email with a link through which the firmware can be downloaded but that mail is never sent. This also has been reported by several frustrated users. Several requests to send me an email have been unanswered and in one instance a link has been sent that does not work or has timed out. It is not my style to use qualifications in my communications but now I am a very frustrated user as well, looking at an expensive streamer that appears to be bricked. What would you say in those circumstances?
     
    Please send me the firmware. For the record: I have the Node 2.
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  • Avatar
    Tony W. - Product Support Manager

    Thank you fro your patience Velenturf.

    I have escalated your issue to our Support Crew. They will be in touch.

    0
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  • Avatar
    Laurent de Bruijn

    I've got the same problem.

    Tried manytimes the steps for the factory reset. No flashings starts. LED stays red.

    I also asked for the the firmware and never received  aan email with link.

    0
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  • Avatar
    Hans Spobeck

    Same problem with me after I installed the latest version of the BluOS controller setup 3.8.3. 

    I was not enthousiastic for a new version, because the version before caused me some trouble (I had to install all my playlists again). 

    But now I have a constant red light and I tried everything what was recommended by the support crew: also the "Steps to Factory Reset" (20 times). Very frustrating!

    What is the real solution? 

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  • Avatar
    Edward Bardoul

    I have the exact same issue.

    Made the USB as per Bluesound instructions. But the LED stays solid red.

    Tried to reset to factory settings, but my Node 2 is completely unresponsive.

    Keen to hear id there is a successful resolve. My Node 2 was working perfectly until three days ago, and I frankly can't live much longer without it.

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  • Avatar
    Thomas Vedel Kvist

    I had the same problem. The trick is to disconnect ALL cables, including speaker cables. Please clarify this in your listed instructions.

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  • Avatar
    Julian Richardson

    I have the same problem as the users above. 

    I have removed all cables. When I reconnect the power and then hold the red play/pause it just stays red no matter how long I hold it.

    My problem seems to have been triggered by accepting the recent firmware upgrade (3.16.1) which seems to have got stuck.

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  • Avatar
    Seppi Evans

    It’s all down to timing, try holding the play/pause down sooner / later.

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  • Avatar
    Julian Richardson

    I have tried all possible timings. It does not work for me. It just comes on red and stays red

    0
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  • Avatar
    Seppi Evans

    As per the official comment… 

     

    “If you are still having issues send us an email at support@bluesound.com. ”

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  • Avatar
    Pontus Bergendahl

    I had this problem. Tried 10 times and on the last it worked. I disconnected all cables and when i plugged in the power cable I pushed the play button DIRECTLY as soon as it showed red. So timing seems critical. Maybe a factory reset button next time you make a product?

    1
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