Bluos upgrade stuck , locking up NAD C389. Error 11

Answered

Andrew Fraser

• June 03, 2024 06:35

My C389 is trying to accept a BluOS update,  It reports that there are 4 steps.  It completes steps 1 and 2 and then powers off.  When restarted it displays Error 11.  If I power it off completely with the switch on the back, it does the same thing.  No other action is possible, so my music system is unusable at present.  The BluOS app shows it stuck at step 3 of 4.

Help please!

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 03, 2024 18:11

  Hi Andrew - I have elevated your request to our Support Crew. They will be in touch directly with you via e-mail to get some more details.
• 

  Dieter Verbanck

  • June 04, 2024 10:17

  Same happened with my C399

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  Dieter Verbanck

  • June 05, 2024 07:06

  Any luck Andrew? I tried factory reset on both the MCU and BluOS module but nothing seems to work, as soon as it boots it will download the update and try to install it again, with the same result.

  My system is entirely unusable right now and it's starting to piss me off

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• 

  Seppi Evans

  Hi-Res

  • June 05, 2024 08:38
  • Edited

  Dieter, if not already done so contact NAD Support  support@nadelectronics.com They will then get in touch with you.

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  Andrew Fraser

  • June 05, 2024 09:44

  Hi Dieter, I'm in touch with support and am starting up a diagnostics process with them.  I'll let you know how that goes, but in the meantime you'll probably be best to do the same if you haven't already.

  I understand your frustration; I'd just unboxed a new turntable when this happened, so that's sitting there unusable alongside everything else.

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