SUB+ Crackling / Popping noise when no active source

Answered

Pk

• June 02, 2024 14:23

Hi There

I have a SUB+ connected by wire in LFE mode to my Soundbar Gen1.

Unfortunately the Sub+ won't pair wirelessly with the Soundbar Gen 1.

When the TV is off, and there is nothing being sent to the Soundbar, the Sub+ makes a cracking popping sound. It is really odd and distracting.

Does this mean the soundbar is sending some noise when off? The sub+ is quiet if the line is unplugged.

My setup also has N130 Node and Pulse 2i, all wired with ethernet, & all have amplifier standby mode activated.

 

PS: I'd love it if the Sub+ was able to pair via ethernet to the Soundbar gen1 (or wirelessly.. seems like it'd be easy since they are both sitting on the network).

Any ideas welcome!

PK

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 04, 2024 14:42

  Hi PK,
  
  Our quality assurance is aware of this issue. They are working hard to get a firmware fix soon.
  
  Thanks for #LivingHiFi
• 

  Soul Man

  • June 02, 2024 14:55

  Sounds like a potential buffer overflow issue. Try unplugging the unit for at least 30 seconds and then powering it up again. Good luck

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