Amazon search
Answered
When I search on my pc in amazon music on the bluos it seems to find what I want. However, when I use my android phone, a late model Samsung, some artists it will find ok, such as Neil Young. If I search for Lindisfarne I get a message saying Coudn't Load Content. Try Again. Searching for Deacon Blue produces a similar result. This behavoir is the same on an Android tablet that I have. I have uninstalled the app and reloaded it, and signed out of my Amazon account and back in again with no sucess. Please help.
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Official comment
Below is the reply I received from Bluesound Support.
Thank you for contacting The Bluesound Support Crew.
Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update.
Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible.
Our team may contact you directly if they require further details regarding the issue you're experiencing.
I apologize for not having an immediate solution for you. -
I think I accidentally found a workaround for this. If I keep it to a single word, it usually works for me. Pink Floyd? Error. Floyd? Shows me Pink Floyd stuff. Gotan Project? Nope. Gotan? Works.
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Thanks for the suggestion. Unfortunately it does not work for Lindisfarne as that is one word but Deacon finds Deacon Blue, but if I put in Pink Floyd, it finds Pink Floyd. All getting very wierd,
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Same issue for me since the last app update. Using a Samsung Galaxy S23+ and getting a "Couldn't Load Content" error when searching for some things on Amazon music.
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Is nobody from Bluesound going to answer this, even if it is only to tell me nothing can be done. Please take some responsibility.
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Same problem,of the 300 or so albums I listen to about 90% say content couldn't be loaded,I am on Amazon music too,tried everything nothing helps,getting fed up of listening to the same 30 albums,need help quickly,thanks.
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I have exactly the same issue, so it seems it affects a number of users. As said above changing the search to one single word sometimes works and also adding one letter at a time and searching also gives different results. Hopefully this can be resolved quickly.
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Good news finally - Blu OS 4.4.17 released today fixed the Amazon search problem for me.
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Excellent news! Also seems to have fixed it for me.
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As I was the one that started this thread, I too would like to thank the team that has fixed this problem. Thanks for listening to your users.
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Our pleasure and sorry it took this time to find the cause and publish a release.
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Yes,thanks Bluesound crew 😁
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