Problem to detect bluesound pulse 2i in blueos, when they are connected to google nest wifi pro network

Answered

Joël Rennié

• May 31, 2024 20:33

I have a bluesound pulse 2i, a bluesound pulse mini 2i and a bluesound flex 2i. In blueos, I often don't see one or all audio speakers, and I m unable to play music on them. The problem disapear if a connect all the speakers to the original box network (not using the google nest network). Do you know if there are compatibility problem between bluesound speakers and google nest wifi network ? And if Yes, is it possible to correct them ? Thans a lot !

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 03, 2024 13:57

  Hi Joel

  The problem you are encountering is likely due to one or two of your players not connecting to the same network. They all either have to be on Next or on the Telco Router. That or NEST may be having problems addressing the Players. I am escalating it to our Support Crew so they can reach out you directly via e-mail and provide you more 1:1 help on this.
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  Mads Jakobsen

  • September 27, 2024 20:11

  I have a similar problem, however it’s only in Spotify connect one of my players doesn’t appear. They all appear in BluOS.
  I’ve been using Google nest WiFi for the last 7-8 years and have never experienced the problem before. Recently I’ve connected the player to the network with a cable which made it appear in Spotify connect again, but only for a few weeks - now it has disappeared again.
  Can you help me solve the problem? Thank you.

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