Right channel playback issues

Answered
Shawn Riel
I have come across a few other forum posts of others that have had similar issues but I am experiencing intermittent loss of playback in the right channel. I have isolated the other components in my system and know that the issue is coming from the Node. Unplugging it and plugging it back in usually addresses the problem for a time but it eventually reoccurs. I noted a response from Bluesound on another post about retrieving the system logs from the unit. Would that be possible? Any help from Bluesound on this would be appreciated.
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Comments

4 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Shawn,

    I have escalated your feedback to a support request. A member of our support crew will reach out to you soon.

    Thanks for #LivingHiFi

  • Shawn Riel

    Thank you Mark. Much appreciated.

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  • Mike Nolan

    I’m having the same issue. What was the fix to Shawn’s problem? Thanks.

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  • Shawn Riel

    Hello Mike. In my case it ended up being a faulty interconnect cable. I finally discovered that by switching the left and right around and the issue moved to the left channel so that confirmed it was the interconnect which was the problem. I think what was happening is when I was pulling the power cord out of the back of the Node and plugging it back in it moved things around just enough fix the poor connection in the interconnect for a period of time but eventually it would fail again. That said, through the BlueOS app you can put in a support request. The team at Bluesound was great in helping me to try and resolve the problem. There is a way that you can share the logs from the unit and with that we were able to discover that my wifi signal to the Node was really weak which could also cause playback issues. I was able to change the placement of my mesh router and that solved the wifi issue.

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