Bluesound Node 2i Spotify & Tidal Connect stopped working

Answered
Frederic Schneider

Spotify and Tidal Connect stopped working in quick succession (but not at the exactly the same time) completely and I can not get either to work anymore.

Tidal on iOS does not show the node in the list of available players.
Tidal on MacOS shows it but fails to connect (stuck, then server error).
Spotify on iOS and MacOS gets stuck on trying to connect to the node indefinitely.

Playing music directly from the BluOS Controller's Tidal integration does work but with significant hurdles: I can select songs from the Tidal catalog, the app then shows the song as being played, and after about a minute or so the song will actually start playing. Loading any content through the BluOS Controller integration takes upwards from 20 seconds as well so just getting to selecting a song is a matter of multiple minutes to begin with. Changing a song, again, will take 1-2 minutes until it begins to play.

I have tried:

  • Tidal and Spotify on multiple devices (iPhone 13 iSOS 17.5.1, latest update, M1 MBP Mac OS 14.3)
  • Reboot of the Node incl. power disconnect
  • Reboot of both client devices (MBP & phone)
  • Logged in and out of Tidal in BluOS (logging back in also failed multiple times)
  • Changed DNS servers from ISP default to 8.8.8.8 (based on forum discussion regarding Tidal problems)


Airplay is the only means that still works to get the Node to play music from either platform which is obviously not sufficient.

What troubleshooting actions am I missing and what am I maybe not considering? I've seen a lot of similar issues from last year but nothing too recent so I'm hoping for some low-hanging fruit solution that I'm not thinking of.

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Comments

2 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Frederic,

    Try rebooting your network starting from the source down to your Bluesoaund devices. Start rebooting your router and see if that helps with your issue.

    If you continue to have issues with your Bluesound player, please send a support request to support@bluesound.com and a member of our support crew will reach out to you shortly.

    Thanks for #LivingHiFi

  • Frederic Schneider

    Hi Mark,

    Thank your for your swift reply.

    I've done as you recommended and also have connected the Node via Ethernet and done a factory reset and the issues persist.

    I will reach out to the support via mail referencing this thread.

    Thank you for your help!

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