Timezone for TuneIn radio schedule wrong

Answered

Andrew

• May 24, 2024 09:31
• Edited

I've just bought a Bluesound Pulse Flex 2i and am in the process of setting it up. I've discovered that when listening to a radio stream from TuneIn I can see a schedule of programmes for the day. The times against the programmes appear to be displayed in UTC time (GMT) but as I'm in the UK we're currently in British Summer Time (BST) which is UTC+1. So the displayed times are correct if you know that they are UTC+0 but they're all an hour out if you assume they should be BST. Is there any way of changing this so the displayed times are correct for the current timezone offset? I'm using the Android controller by the way, and the timezone on my phone is correct.

As an example, I'm listening to BBC Radio 4 and part of the schedule displays as follows:

Today
05:00 - 08:00

Desert Island Discs
08:00 - 09:00

But as we're currently using BST it would be better if it displayed as:

Today
06:00 - 09:00

Desert Island Discs
09:00 - 10:00

Edited to add - I see that this affects the display of what's currently playing too so it's more serious. It's always going to be displaying the wrong programme name until we switch back to GMT again in October.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 24, 2024 17:55

  Hi Andrew,
  
  I have escalated your feedback to a support request. A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  dave evans

  • October 22, 2024 16:40

  Any response to the query about time zones and the program times raised by Andrew 5 months ago.

  The problem was escalated by Mark T, Senior support crew.

  I am seeing the same problem now.

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• 

  Andrew

  • October 22, 2024 18:18

  It'll only be wrong for another week...

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• 

  dave evans

  • October 22, 2024 22:30

  And wrong again next summer?

  It has been a query for 5 months.

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• 

  Andrew

  • October 23, 2024 06:44

  Bluesound support did get in touch with me. And after some back and forth this was the end of it:

  But yes, even for my test, all of the times for the BBC radio schedule were off by 1 hour.
   
  Since Bluesound and BBC are working on integrating BBC into our services, this issue may not be resolved until then.
   
  Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible.

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• 

  dave evans

  • October 23, 2024 15:45

  Many thanks for those details.

  I'm sure time zones are a bit more intricate as I imagine but I find it disappointing that it seems to have taken this long without sorting it out, especially given the money spent on Bluesound products.

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