NAD T778 - No sound for Spotify or from Sony Android TV

Answered

Mithun Chowdhury

• May 18, 2024 21:27

Hi Nad, I have a NAD T778. I got it in Germany and currently I stay in Netherlands. My AVR is not producing any sound for TV and Spotify. The AVR when connected to TV it's detecting the source and sound format but no sound is coming. It is connected to TV via HDMI EARC. Similarly when I stream from Spotify the AVR shows the song is playing but again no sound. I have reset the AVR and it is updated to latest firmware. I am Sony Android TV With latest firmware. The AVR was working till today and stopped all of sudden. Please suggest what to do. Kind regards, Mithun

-1

• Official comment

  

  Tony W.

  Product Support Manager

  • May 21, 2024 12:58

  HI Mithun

  I have escalated your issue to our Support Crew to take a closer look. They will be in touch via e-mail. They may have to send it down the hall to our good friends at NAD Electronics so may take a day or so to get back to you.
• 

  Mithun Chowdhury

  • May 24, 2024 14:51

  Hi Tony,

  I replied the dev team but no response. My system worked for a evening and went silent again and it is still not able to produce any music. Can you please follow the dev team.

  0
• 

  Mithun Chowdhury

  • May 31, 2024 14:04

  Hi Tony,

  I had received the latest firmware update and after the AVR was producing sound for Spotify streaming and from TV also. But again today the AVR stopped responding, not sure what to do. I have requested Warren to reopen ticket #418363.

  Can you please let the team know.

  Kind regards,

  Mithun

  0
• 

  Mark T.

  Sr. Support Crew Member

  • May 31, 2024 15:03

  Hi Mithun,
  
  I can confirm that your support request is in an OPEN status. Please continue working with Warren regarding this issue.

  0
• 

  Arn w

  • September 14, 2024 13:49

  Hi, i have the same problem here with my NAD T778.

  It works perfect with my appletv, vinyl etc..

  But playing songs from Spotify always seems to go OK for 4/5 songs after which it freezes.

  My phone says its still playing on the T778, but the T788 has to be shut down and back on again to have another 4/5 buggy songs on my main speakers.

  The worst part is it has been going/coming back the last 4 years. And my 300 euro speaker in the kitchen hasn't had any problems with it's airplay.

  I'd prefer using my 25000 speaker setup without bugs above my 300 speaker...

  Do you have an adres for complaints? e-mail/ telephone?

  Thanks!

   

  0
• 

  Mithun Chowdhury

  • September 14, 2024 19:00

  I had sent it to support center and it comes back without any fix. I am not purchasing NAD product again

  0

Please sign in to leave a comment.