music search - loading

Answered

Jaime Duarte

• March 25, 2024 09:55

dear sirs,

O have the bluesoud node 2021. when i try to search music, pressing in the icon in the start bar appears a menu and a message saying "Loading" but nothing happens. the menu blocks.

I Bueos I can stream albuns, musics, etc. the proble is with the search. appear a lista of previous seaches that I cannot clean. Just to say that I have disconnecte the power and after that installed the new version of blueos.

If I go via tidal connect everything works well.

Can you please help on this matter?

 

thanks and best regards

0

• Official comment

  

  Tony W.

  Product Support Manager

  • March 25, 2024 12:35
  • Edited

  Your App is having problems communicating with the Bluesound Player likely due to an error in your outer lookup table. Reboot your router, wait 5 minutes, reboot your Players, wait 5 more minutes and try again.

  If the problem persists or returns in the next 2 days, e-mail support@bluesound.com and let them know the make and model of your router. If it is provided by your TelCo or ISP free, please let us know your service provider's name and region. We will be happy to help troubleshoot further.

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