Tidal connect- bluesound node 2i issue

Answered

Benjamin POHU

• March 23, 2024 11:20

Hie, I tried to play Tidal through tidal connect of my node2i. I open Tidal, play à mysic and open the "streaming" icon. Connection through tidal connect does not appear (no icons for connection). My Node2i is connected via ethernet cable. I try to play tidal connect via app on my phone (samsung galaxy S23) connected via my home wifi network. Any idea why tidal connect to node2i is not available? 🤔. In the Past (1-2 month ago) it was working (sometimes) Thanks for your help

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• Official comment

  

  Seppi Evans

  Hi-Res

  • March 23, 2024 11:28

  If it was working then a network refresh is often the first thing to try.

  To reset your network the following sequence is recommended:

  Power off your Bluesound devices.

  Power off your Router and wait five minutes (very important) before turning it on again.

  Wait another five minutes for the Router to be fully up and running.

  Now power on your Bluesound devices.
• 

  Benjamin POHU

  • March 23, 2024 11:47

  Hie Seppi Evans,

  First of all, thx for taking the time to help me.

  I did not found how to power off my node2i? Should I just disconnect the power cable?

  Thx

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• 

  Seppi Evans

  Hi-Res

  • March 23, 2024 11:51

  Yes, just pull the main lead from the Node or the wall whatever is easiest for you.

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• 

  Benjamin POHU

  • March 26, 2024 06:52

  Hie Seppie,
  I did not answered you but indeed your proposal of resetting the system by on/off was my solution. Thanks à lot for your help!
  Benjamin

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