SiriusXM through BluOS app continuously giving error now

Answered

Ken Schnabel

• March 07, 2024 18:57

Recently, everytime I try listening to SiriusXM through the BluOS app, it throws a connection timed out error after a sing or two. This happens consistently no matter which channel I select or which streaming device I use. Any way to fix this?

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 07, 2024 19:11

  Hi Ken
  
  Please see this Help Centre Article; https://support.bluos.net/hc/en-us/articles/1500006133502
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  Ken Schnabel

  • March 07, 2024 19:20

  Thanks. The referenced article is 5 months old, but I just started getting errors recently. Also, how do I report the issue once I go to the SiriusXM USA link shown in the article. It isn't clear to me how this is done

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  Tony W.

  Product Support Manager

  • March 07, 2024 19:34

  Hi Ken

  Our Help Centre Articles are reviewed for accuracy - 5 months ago was when this one was last revised and is in fact accurate. As for how Sirius handles their support site.. looks like you can search.

  In short this issue is coming from Siriius' Servers - I am sure they will be happy to help.

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  Ken Schnabel

  • March 07, 2024 19:52

  OK. My initial search for BluOS on their help site returns no valid responses. In my chat with them, they say to contact you guys. The chat person finally gave me a phone number to call. We'll see where that leads

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  Ken Schnabel

  • March 07, 2024 19:53

  It's just that ever since the 4.0 update, the BluOS app has been very problematic. It's quite frustrating

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  Curt A

  • March 07, 2024 23:20

  I have had issues with Sirius dropping out. Sometimes going to Music Services, Sirius and logging in again will resolve the issue. I always have to do this after a power outage.

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