Playing DVD sounds dropout on hard-wired system

Ellie Kennard

• March 05, 2024 20:52

We are set up with a home theatre grouping, main speaker hard-wired, DVD player and tv all hard-wired. There are intermittent dropouts of sound. This happens playing other content, so basically any content Bluos Soundbar and 2 flex 2i speakers. Bluos firmware version 4.2.10 I have replaced the HDMI cable in case that was the issue. It made no difference. We also turned off the router and rebooted and then rebooted the bluos. It still happens. This is getting very annoying. What can be done about this? Cheers Ellie Not sure which category would fit this better...

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• Official comment

  

  Seppi Evans

  Hi-Res

  • March 05, 2024 21:47

  If you know your way round your Router check your router settings to ensure Multicast traffic is allowed. Also see if there is a setting that says IGMP Snooping or IGM Proxy... turn it on.

  If you still have issues in the BluOS App Please select Settings, Send Support Request so the Bluesound Support Crew can review the log file and take a closer look.
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  Ellie Kennard

  • March 05, 2024 23:07

  Hi and thank you Seppi

  I have found the IGMP Proxy which was disabled, so I have enabled it. But I cannot find any reference to Multicast traffic. What would it relate to? My router is an R3000 

  Cheers

  Ellie

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  Ellie Kennard

  • March 05, 2024 23:32

  Though I do see multicast statistics with the home theatre listed, so it must be somewhere.

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  Seppi Evans

  Hi-Res

  • March 06, 2024 06:57

  Google should help finding a manual for your Router, if no joy contact support for further assistance.

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  Ellie Kennard

  • March 06, 2024 13:39

  Thanks. Found the manual, no mention of it in there. We'll try support.
  It's interesting that it doesn't happen when streaming content (YouTube) just when using the DVD player. I have a feeling the issue won't be able to be fixed. Too many components involved (DVD player, bluos, router).
  Thank you for your suggestions, though.
  Cheers
  Ellie

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  Bodi

  • March 07, 2024 17:36

  I'm having this audio-drop problem for almost a year now (Soundbar, Sub, Flex 2i, Pulse M) and I'm not the only one on this forum. Support can replicate the issue (they say) but can't/won't fix. I've spent so much time troubleshooting that I just gave up in the end. I am ready to sell everything and move to a platform that does what it promises.

  Be prepared for a lot of cable switching, router changes, sending logs, reboots until you'll finally receive a mail from support saying that they can replicate the issue and that it'll be fixed in a future release. That's when you know your ticket is routed to /dev/null

  I hope your problem is different and that it can be fixed though! :)

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  Ellie Kennard

  • March 07, 2024 21:45

  Thanks @Bodi 

  As we've already tried the cable switching, got a new router, and done various reboots, I guess we'll skip more pain and take your experience as probably what we can expect. 

  This is disappointing, as you say. I know nothing's perfect, but still. It is audio dropout. On an audio system. And if they can replicate the issue... but can't fix it, that doesn't say much for their concern for their customers.

  We had more or less decided to spare ourselves more stress and just put up with it. Your comment confirmed our decision.

  Maybe, one day, we will all be pleasantly surprised.

  Cheers

  Ellie

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