Cannot connect new Android phone but can with legacy Android

Answered

Mark Waterman

• March 02, 2024 19:46

Upgraded the Node to 4.2.1 with my legacy samsung phone which WILL connect to the node, however my new Galaxy S23 Ultra cannot find player. This is after unistalling and reinstalling the app on the phone, and confirming preinstallation that the app works with my phone. Turning the phone off and restarting, all to no avail. I'm having to keep my old phone just to connect with the node. Doesn’t live up to the advertised "seamlessly connecting" standard.

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 04, 2024 19:21

  Hi Mark

  Sounds like your new phone has Network Device Permissions turned off or disabled in the Apps of Android's Settings. If you are having issues locating that, our Support Crew can help at support@bluesound.com

   
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  Mark Waterman

  • March 06, 2024 14:58

  The 'solution' Tony gives does allow the node to be recognized by my new phone as long as I restart the phone every time I want it to function - just one time, with one action. Otherwise the bluos app gets stuck on an endless cycle of messages saying 'couldn't load content' 'try again'. Seamlessly connecting? Once again, no. Wondering how many hoops to jump through to make the promise of Seamlessly connecting to come true with my new phone. I'm still having to rely on my legacy Android phone to connect to bluos.

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