No sound via HDMI after wake up. Powernode Edge, Philips 55OLED806/12

Oleksii

• February 26, 2024 17:42
• Edited

I already contacted support regarding this issue, however, after some point support just stopped answering and just closing my support ticket. So, dear support, please provide the answer here.

Long story short: occasionally, after waking up, there is no sound from HDMI source.

Philips 55OLED806/12 is connected to Powernode Edge via HDMI.

Changing source, pressing pause/play button (in the controller app), reconnecting HDMI cable, connecting HDMI to a different source, and rebooting the TV - don't help.

ONLY Powernode Edge reboot helps.

The last message from support was:

"The issues described based on those individual cases have been resolved and do not match fully the issue you are seeing with your Phillips TV.
After extensive testing at our end, we can only conclude the Phillips TV is sending commands in error. Please also speak to Phillips regarding this issue.
Thanks for understanding."

I again kindly ask support:

"Please, provide the captured command in error that you receive and the expected ones. So I can share them with Philips support.
Also, could you please prepare a workaround for such cases? I.e. handling cases when Powernode receives erroneous sequences of commands."

or prepare a workaround/fix the issue.

It's ridiculous, that another commercial, certified, updated device can hang your product just by "sending commands in error".

 

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  Oleksii

  • February 26, 2024 19:11

  

  

  >Thanks for understanding
  No understanding at all.
  >commands are NOT being sent at all
  First, you say that Philips sends wrong commands, then you say Philips sends no commands. Stop this!
  The truth is that the issue is in Powernode Edge device because:
  - Only Powernode Edge device reboot helps (not Philips reboot!)
  - The TV reports that it's still seeing Powernode Edge and it's trying to connect to it ("Switching to Audio System" message is displayed). However, as Powernode Edge doesn't respond to the TV with an appropriate answer, the TV thinks that Powernode Edge is misfunctioning and the TV is not going to route sound to the Powernode Edge.
  Moreover, based on support answers, most of the top TV brands are bad and only Bluesound is good:
  Samsung - bad: https://support1.bluesound.com/hc/en-us/community/posts/4412374174359/comments/4418011735831
  Sony - bad: https://support1.bluesound.com/hc/en-us/community/posts/4420760800279/comments/8323635603095
  LG - bad too: https://support1.bluesound.com/hc/en-us/community/posts/4420760800279-No-sound-after-waking
  https://support1.bluesound.com/hc/en-us/community/posts/4412374174359/comments/4419941818519
  https://support1.bluesound.com/hc/en-us/community/posts/4412374174359/comments/4588258801431
  Everyone is bad and only Bluesound is good. No, it's opposite. Bluesound doesn't want to recognize its own faults and fix its own issues.

  1. Provide an HDMI communication dump, starting from power on and up to the issue.
  2. Fix the issue.

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  Oleksii

  • February 29, 2024 17:47

  "Awesome" support.

  I collected logs as described here https://www.reddit.com/r/Philips/comments/bx0hi8/comment/hvjswjk/ . attached to the ticket, result - ticket "solved" in less then 3 hours without any comment and investigation.

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