Pulse M Context Menu

Answered

Paul Huggard

• February 25, 2024 12:01

Hey all

Does the Context Menu appear for others on the Pulse M?

Recently I tried to conect Bluetooth headphones only to discover the Context Menu wasn't avaialble to allow this, only the option of Audio Settings.

I've contacted support & been assured that it should be possible & have been instructed to perform a Factory Reset, which I've done, but this did not resolve the issue.

Just wanted to check if others have been able to conect headphones???

 

Cheers, Paul

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • February 28, 2024 13:42

  Hi Paul

  I have escalated your PULSE M headphone issue to our Support Crew - we want to take a closer look at this one...

  We will be in touch via direct e-mail.
• 

  Paul Huggard

  • February 28, 2024 14:10

  Hi Tony, thanks for the reply.

  I'd already opened a ticket (#406632) & your colleagues suspect that the issue is hardware related.

  As the player was purchased outside North America, I've been instructed to contact my closest Bluesound dealer who should assist.

  Hopefully it'll be a replacement unit & not a repair job.

   

  Cheers, Paul

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• 

  Paul Huggard

  • March 15, 2024 20:05

  Well my Bluesound dealer told me replacement wasn't an option, so it's been off for repair.

  Got a call this evening to tell me there's no issue with the speaker as the Pulse M is not capable of connecting with Bluetooth headphones :-(

  Can anyone confirm?

  Bluesound support certainly gave me the impression that it should be possible.

   

  Cheers, Paul

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• 

  Tony W.

  Product Support Manager

  • March 15, 2024 20:09

  Hi Paul

  We have been in contact with your dealer about your case. Please continue to work with SevenOaks - they will be happy to help you.

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• 

  Paul Huggard

  • March 16, 2024 16:24

  Hi Tony

  Before I contact Sevenoaks, can you clarify if Bluetooth headphones can actually be used with the Pulse M?

   

  Cheers, Paul

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• 

  Paul Huggard

  • March 16, 2024 21:11

  Thanks for confirming that Seppi, some ammo for Monday ;-)

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• 

  Paul Huggard

  • March 19, 2024 23:21

  My retailer has now agreed to replace the unit, however I need to wait for new stock to arrive as they told me that their existing units are 2023 models & would have the same issue.

  Anyone know if there's been an update in the spec since launch?

   

  Cheers, Paul

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• 

  Paul Huggard

  • April 23, 2024 21:21

  Hey all

  Just to say I received a replacement unit today & as promised Bluetooth headphones now connect!

  Many thanks all.

  Cheers, Paul

  1
• 

  Mark T.

  Sr. Support Crew Member

  • April 24, 2024 13:36

  Hi Paul,
  
  Glad to be of assistance.
  
  Thanks for #LivingHiFi

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