Bluesound node is extremely laggy

Answered

Sean Horshington

• February 25, 2024 02:46

I just purchased a BS Node and the experience is terrible. It's so laggy that when I search for a track and play, it takes up to 2 minutes to load on tidal. When I play an album it takes about 30 to 40 seconds to buffer and play the next song. I have very good internet speed exceeding 200 mbps and on the device it says the signal strength is excellent. Has anybody else face this issue and fixed this?

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• Official comment

  

  Alain DW

  Lossless

  • February 25, 2024 04:37

  This issue is caused by a problem in the network. Signal strenght is but a part of a good connection.

  You could look at the recommendations of Bluesound:

  http://www.bluesound.com/network101  and  https://support.bluos.net/hc/en-us/articles/360000220567-How-to-avoid-Wireless-dropouts

  Also setting fixed ip addresses in the router can help. Make sure multicast and igpm snooping are activated.

  Try rebooting your network:

  cut power to the node, switch off the router, wait 5', turn on the router, wait 5', power up the node.

  If nothing helps, send a support request from the controller: Help>send support request.

  This includes a log in the mail to be analyzed by the support team.

  Unfortunately, the support is struggling with a backlog for the time being, an answer may take several days.
• 

  Seppi Evans

  Hi-Res

  • February 25, 2024 09:08

  Check your router settings to ensure Multicast traffic is allowed. Also see if there is a setting that says IGMP Snooping or IGM Proxy... turn it on.

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• 

  Sean Horshington

  • February 25, 2024 09:35

  Thanks a lot. I have a person from the internet company coming tomorrow, I'll pass these to the person. I was looking for anything that said multicast or IGMP I couldn't find it. Thanks so much for the tips

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• 

  Sean Horshington

  • February 25, 2024 09:42

  Just rechecked, both turned on.

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