How can |I roll back BLUOS 4.2.10 to 4.2.0

Answered

Alexander Hemler

• February 18, 2024 17:05

Since last update to 4.2.1 I am experiencing many problems:

• volume control in groups not working on all speakers in grou[
• volume control for individual speakers not working
• unexpected volume level in/decrease without touching any controller (mainly with Spotify)
• grouped speakers go out of synch - re grouping solves the issue until the next time
• controlling the speakers from Bluos Android als improves stability. 

None of these issues were apparent in previous versions of BLUOS windows; THerefroe I would like to roll back. Where can I find installation files for previous versions?

I run Windows 11, with soundbar and flex 2i. Both have fixed IP address, According to Bluos diagnostics WIFI is good, IP addresses ae matching,

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • February 20, 2024 13:27

  Hi Alexander...

  Group syncing issues have zero to do with the app but are an indicator that you may have some network lag going on. Please clear your router cache by rebooting it. Wait 5 minutes, reboot your players, wait 5 more minutes, then restart the app. The waiting 5 minutes is important to re-establish network connections.

  If problems persist, please e-mail support@bluesound.com
• 

  gubbved

  • February 19, 2024 11:15

  I have the same problems on Win 10.

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• 

  Randy Balaberda

  • February 24, 2024 16:49

  I also have a volume control issue with the PC controller version 4.21.

  In a group: 
  One sub-player(Pulse 2i) controlling group volume indicator, but not its own volume.
  One sub-player(second Pulse 2i), works as expected, controls its own volume, and not the groups
  Rebooting, & unplug replug bad Pulse 2i, did not fix issue.

  ***No problem controlling with android app.***

  ***Roll back to 4.20 illuminated issue.***

  Using Win10.

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• 

  Craig Morris

  • February 27, 2024 07:01

  Same issue since latest update in Mac OSX. Volumes fine until then...

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• 

  Tony W.

  Product Support Manager

  • February 27, 2024 15:01

  Craig and Randy, as suggested I recommend working with our Support Crew to resolve your issue. I have taken the liberty of escalating your posts for you... We will be in touch...

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• 

  Alexander Hemler

  • March 03, 2024 15:16

  Hi

  Problem with volume controls in grouped speakers  persists on the Windows App.

  Problem with automatic  volume level changes when an android device (with Bluos local android app installed) is connected to the WIFI network. 

  Can you inform me how I can roll back to previous version of the Windows app (or let me know how to fix ths issues)

  I have performed the reboot of the router to clear the cache according to instruction.

  Thanks

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