Repetitive dropouts when playing Vault1 > Pulse 2 over wireless

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Jonny Finlay

• September 01, 2016 17:48

Have a Pulse 2 connected to wireless. Works great most of the time, then will spontaneously stop playback for several seconds at a time. Have not found a cause or fix yet. Wifi too weak?! Not sure this is the cause as it did not happen in the past. Started in last 2 months.

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  Brandon C.

  • September 02, 2016 16:28

  We recommend signal strength of -55dbm(For European WiFi users and specifications, we would adjust this with another -5 dBm) or higher to adequately streaming especially on FLAC files ripped to the Vault and that might be the problem with your playback. If it doesn't have sufficient network strength and bandwidth to transmit and receive signals between the players, the playback will be out of sync or players will be dropped from the group. You can check the signal strength under Help > Diagnostics.
  
  If you run into any issues please feel free to send a support request by selecting Send Support Request from inside the Help menu and we will be in touch.

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  Jonny Finlay

  • September 06, 2016 21:19

  Very helpful, thanks Brandon! You were right on the money. Unfortunately I am in an old sandstone building and the signal is just not strong enough -75dBm and the signal monitor even states 'weak'. I'll have to try a wifi boost into the other room.

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