Node2i Connection and Controllers Other, Controllers iPad, iOS Connectivity Issue Have made my device useless
Answered
I am on an iMac and also using the iPhone Controller. For the longest time I was able to play Apple Music and link via bluetooth to my stereo system. I would also occasionally stream from other services. For the past few weeks the Node is not working at all. I have used the knowledge base and rebooted, conducted a factory reset, then tried to setup as wireless as well as wired ethernet setup. All to no avail. Today I even did a network reset as described here https://support.bluos.net/hc/en-us/articles/360000303528-Players-not-appearing-in-BluOS-Controller-App . It doesn't seem to matter whether it is the iPhone Blusound controller or the iMac desktop controller. The iPhone app is a black screen (picture attached)
I am at the point where I am researching other brands. Before I buy from the competition I hope you can give me some guidance and help fix this problem
I am attaching 2 screenshots of the error messages.
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Official comment
Hi John,
Start with the basics, are your controller devices conected to the same Wi-Fi that your Node?
Have any VPNs been configured? If yes please disable them
Have a look at your Router, see if the firmware was recently updated as sometime setting are changed during the update.
On your iPhone In the iOS Settings, ensure under Apps that Local Network support is enabled for the BluOS App
Check your router settings to ensure Multicast traffic is allowed. Also see if there is a setting that says IGMP Snooping or IGM Proxy... turn it on.
If you have any spare Ethernet cables can you on just a temporary basis wire the Node and the iMac to the Router and see if that works?
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Start with the basics, are your controller devices conected to the same Wi-Fi that your Node?
Have any VPNs been configured? If yes please disable them
- Turned off the VPN
Have a look at your Router, see if the firmware was recently updated as sometime setting are changed during the update.
- No update since the last time the Node 2i worked
On your iPhone In the iOS Settings, ensure under Apps that Local Network support is enabled for the BluOS App
- I reinstalled the iPhone App and
- Went to WiFi and selected the player. It tried connecting Node as AirPlay speaker but could not find wirelessly. “Unexpected error occurred. Try again.”
Check your router settings to ensure Multicast traffic is allowed. Also see if there is a setting that says IGMP Snooping or IGM Proxy... turn it on.
- Multicast rate is set to auto
- IGMP Snooping is enabled
If you have any spare Ethernet cables can you on just a temporary basis wire the Node and the iMac to the Router and see if that works?
- Done and the iMac app does not see the Node player
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In the BluOS App Please select Settings, Send Support Request so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com
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Thank you, Seppi!
I will email as the iPhone app is frozen on Welcome to BliOS after I reinstalled and the iMac desktop app does not see the player and Send Support Request not functioning
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I filed a request by email approximately 48 hours ago. Can someone please respond to my request for an update?
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John, support have been really busy recently clearing a backlog but they will get back to you.
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Seppi, it doesn't sound very good that support is receiving so many support tickets.
Thank you, John
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Seppi, it doesn't sound very good that support is receiving so many support tickets.
Thank you, John
I blame the sales team for selling too much gear. Growth is a good thing John... sorry for the delay as we scale. We will get to you as quickly as possible.
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Seppi,
While I am sure you are right and you are enjoying good growth, one has to wonder why there are so many support tickets if there are no issues with the hardware. I am not saying there are issues I am simply perplexed as to why my issue is still unresolved. It has been 8 days since I first posted, and while you were timely in the first few responses, the only response I am now getting is yours from 4 days ago, "support have been really busy recently clearing a backlog but they will get back to you.".
I hope you can understand my frustration and your team gets this resolved QUICKLY.
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John, I am just an end user posting on the Bluesound Community forum.
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Seppi, understood, thank you. I know you mentioned scaling up earlier and, if Bluesound is having significant sales success, then someone should suggest to management that scaling the support team up is absolutely necessary! A company's brand can suffer when these situations occur. I simply want to be able to use my Node!
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That was TonyW of Bluesound who mentions scaling.
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Then I hope Tony reads my comments. Enough back and forth, I simply want my problem solved with the help of Bluesound support!!!
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I have resolved the problem. I returned my Node 2i and also router to factory reset. Third time is a charm. Thank you for your help.
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