Requested quality is not allowed in users subscription? But I pay hifi quality!!

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Scott manson

• July 03, 2016 06:40

Requested quality is not allowed in users subscription? But I pay hifi quality!!
Has anyone else had this issue? I pay the premium £20 hifi subscription and have contacted the bluesound support and done as requested, signing out then back in again but still have the same issue?

Any help would be most appreciated I need my music......!!!

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• Official comment

  

  Tony W. - Product Support Manager

  • July 05, 2016 11:45

  Hi Scott

  Sounds like you are having an issue with either Tidal or Qobuz. I would recommend you contact them to find out why you are not getting full value out of your subscription as we do support both of their premium options.

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  Scott manson

  • July 06, 2016 21:25

  Thank you for your help and yes I believe it is an issue with tidal, I've sent them 7 emails now and not one response but they have deffinetly charged me for hifi quality service. 

   

  Thanks again for your support. 

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  Tony W. - Product Support Manager

  • July 07, 2016 17:54

  Hi Scott

  Really sorry to hear that... wish we could help some way but again double checked with the team here and when they do see this problem it is with the Service itself.

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