Feature request: Plex media server integration

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  • Official comment
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    Jesse J.

    Hello John,

    Thank you for your suggestion.

    We've taken note of your request and we've forwarded it to a report to the Bluesound Lab for review!

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    Wesley P.

    Hello, 

    Although this thread was created over 4 years ago, I have brought it to the attention of our management team to show there is still some demand for Plex integration. They will take what has been posted under consideration and look into the possibility of including Plex support in a future update.

    Regards,
    Wesley P.

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    Sascha Afkhampour

    Hi Wesley,

    really thanks for doing that. It's much needed. BTW, Plex brought out a fantastic (in my opinion) new version of their music player "Plexamp", check it out...

    Cheers Sascha

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    Ian Celing

    For reference:
    https://forums.plex.tv/t/plex-integration-with-tidal-and-bluesound/444813

    Also, if you have the extra money, a lifetime Roon subscription is highly recommended. Their software blows everything out of the water. I switched to Roon 3 years ago and it is simply the best software I've ever licensed. Seriously, go try the free demo for a month and decide for yourself!

    https://roonlabs.com/partners/bluesound

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  • Hi Mat

    Reindex Music is that partial index only adding new content while Rebuild Index is the full recreation of the Index.

    Hope that helps

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    Nigel Sargeant

    I would really like to see Plex added to Bluesound especially now that Tidal is featured. I have some Sonos speakers which means I can use Plex for both my Tidal Hi Fi and my library within their excellent app. Sonos have recently added a means to select and group speakers from the Plex app and it all adds up to a really good listening experience. The only downside is the lack of MQA support. For my serious listening I enjoy using my Bluesound Powernode 2i but it would be even better with the Plex integration. I have to say though that I am very surprised at how long this discussion has been running! Your customers would definitely like a Plex and Bluesound experience ๐Ÿ˜Š

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    Kevin Eyewanders

    Throwing in my hat as well. PLEX integration would be stellar.

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    Ian Celing

    4 years later and still no Plex service?
    BluOS: please email me. I know the Plex API inside and out. I'll gladly create this plugin for you.

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    Graham Denyer

    Bluesound, I really beg that you take the feedback in this (now very aged) thread seriously. I think it is less about Plex integration, and more about the failings of the BluOS user interface. BluOS has fallen way behind.

    Since Plex integration appears to be off the table, I have moved to Roon - which is galling because it is expensive, and I resent having to pay for a decent software interface given the premium cost of Bluesound hardware. But at least Roon looks great and does a halfway decent job of integrating* my local digital library with a lossless online service (TIDAL). Plex would be a great (and cheaper) alternative if it could manage Bluesound hardware.

    * and if you think that BluOS does integrate local libraries and online music services, then I'd suggest you don't understand the problem that users are trying to solve.

    As a Bluesound system owner there has been no sign over the last 5 years that you are keeping up on the software/UI front which is really disappointing. It would be hard for me to recommend anyone to commit to the Bluesound ecosystem now - at least unless they were also prepared to pay the significant ongoing annual price of a Roon subscription.

    You need to either pull you finger out on software development, or make the strategic decision that UI integration with partners such as Roon and Plex is the future and concentrate on the hardware and a great API (though there absolutely should NOT be a ongoing cost burden to customers to have a decent software interface like Roon).

     

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    Christophe Vanderschueren

    I vote also to have this enabled. 

    I am a long time Plex user with Plex Media Server running on a Synology

     
     
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    Sam Bouwer

    I would also love to see an integration with Plex!

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    Ian Celing

    When a company doesn't respond to their customers, support forums like this tend to gravitate to the extremes.

    The main thing everyone needs to know is that Plex does not have an open/public API. Yes, it's very simple and straight forward for me to implement their API in my own personal app, but for commercial purposes BlueSound needs to reach out to Plex and request that they support a plugin for their BluOS ecosystem. It's very likely that there are multiple reasons why BlueSound has not implemented the Plex service:

    1. They know Plex and their long history of neglecting vast portions of their own service. Just look at how many years it took them to make the Plex plugin for Sonos functional. It sat dormant for nearly 3 years in Sonos Labs while it remained more or less non functional for the vast majority of users (just search the Plex forums and you'll see what I mean). They are very unreliable as a service partner and BlueSound would probably prefer not have Plex at all, than to have the service and then be inundated with tickets like, "Help, I'm authenticated in Plex, but I keep getting 'playback has failed' errors".

    2. The other possible scenario is that they contacted Plex and they declined to provide their service to BlueSound. Maybe the user base is just too small here to dedicate their staff to this project.

    In the end, it still comes back to BlueSound not communicating with us. A little transparency about what has transpired regarding their attempts to integrate with Plex would be very welcomed and people would be able to move on.

    FYI, I spent years going back and forth with Sonos about this same thing.  Sonos always said they don't have control of the plugin. It was 100% the responsibility of the service provider. Sonos simply provides an API for them to interface with. 

    It wasn't until we reached a critical mass over on the Plex forums (and Reddit, as they are more active there), that Plex finally relented and fixed the long standing issues with Plex for Sonos. 

    If you really want Plex on BluOS, please head over to the Plex forums and take it up with them. 

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    Christopher Frost

    I second this feature request. Being able to stream music to my M12 from my Plex server would be a much better experience.

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    rnieuwstad

    Genre handling in Plex (with Plex Pass/Gracenote) is fantastic and simple. Particularly for for large libraries as one can control how fine-grained genres are and limit the number of genres.
    If BluOS could integrate and leverage the metadata in Plex this would make for a fantastic user experience (genres, artists and composers will make more sense...currently I have hundreds of genres in BluOS, collaborations mean artists appear many times and for classical/musical audio, selecting composer makes more sense than artist/musician).

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    Bob Cooper

    I would also like to have this enabled.  I am a long time Plex user with Plex Media Server running on a Synology DS1813+.

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    Adam

    Another vote here for Plex integration, it's an excellent system. Another leading wireless provider offers it, hopefully it's something Bluesound can do without too much work ;)

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    Mat

    I would also add my support to this feature request.
    I would go a bit further to say that this could be for any dlna/upnp server, not jus tplex.
    that is, if the bluesound speakers were a dlna/upnp client, they could access content from a range of different media servers.
    For example, Asset UPNP is a great media server for audio. It manages classical music and audio books quite well.
    then there is emby, minimServer, twonky, minidlna, etc. all of which are good in different ways. Many devices I have used seem to be able to recognise all of these servers.

    These all do indexing on the nas or pc so that the speaker system does not have to do the heavy lifting of indexing and categorisation etc. I believe that other wifi speaker sysstems do operate as upnp/dlna clients and have the advantage that they can access whatever media server the user has on their nas/pc, and thus can display the categories the way that the server intended.

    searching and certainly Indexing is more efficient and the speakers do not have to wait for an index to be finished before accessing and playing at least some of the content.  And - in the case of Plex and many other media servers, they update their indexes on the fly when new media is added and do not have to re-index the entire library just to account for a few new albums or tracks. (Bluesound currently does seem to have to do that).

    Further, there is no real limit to the size of a media library index if it is done on the nas/pc via a server like plex.  At least there does not seem to be the same limit on size that appears to be the case for the bluesound speakers.

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    Mat

    As an aside, I wonder why it is a nesesity for bluesound to index anything just to get access to content?
    the index is great but as an alternative, accessing files and folders directly may be better in some situations.

    I have an oppo dvd player that can access content over the smb share, but it does not index anything it just accesses the files and folders, but when it starts playing, it does grab the album art and media information from either the internet or from the file it is playing. It is very fast and no fuss access.

    sure this would be a bit limiting since, without an index, there are a lot of things you cannot do such as browse by artist and genre, but as an alternative, at least it is very fast access to files on a share with no delay being caused by an indexing service.

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  • Hi Mat

    The Index process is only required at initial set up or when you add music. This generally is not a daily process. 

    "there are a lot of things you cannot do such as browse by artist and genre"

    The user experience of being able to locate your music not using a computer but in a more traditional way people look for music is exactly why Indexing is required.

    That's what #LivingHiFi is all about

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    Mat

    Hi Tony.

    I do agree with you in that indexing allows a much 'richer' experience in terms of browsing and searching and categorising content. For many people that is the best option. This is especially true for movies and tv series and basic music content (artist and album).

    if you have 'direct' smb folder/file access you don't get that richness. So I would certainly not do away with indexing.

    But the additional option of just 'direct' access to folders and files has proven to be a much simpler and quicker way to access files for me when using that method of access via my oppo dvd player.  the dvd player does allow accessing via plex but for some reason i turn to 'direct' smb folder access almost all of the time.

    For podcasts, audio books, classical music, other audio content that is stored on a pc or nas - direct access works quickly, there is no transcoding, there is just simple file access. To get indexing right for all of these types of content is a mammoth effort. Then there is the library size limit which could proove to be a pain for people with growing collections.

    I agree too that indexing should not have to happen all the time. But it seems true that for bluesound at least, indexing has to be completely re-done every time a new track is added.  podcasts come down almost every day, and re-indexing has to happen every time that occurs?

    There is another feature request in the forums in relation to allowing automatic and/or manual partial indexing - only looking at new content when it is added. I think that, at least, should be a major priority.  Plex does this sort of thing as does almost every dlna server that I have seen.

    Mat.

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    Mat

    Thanks... so does re-index happen automatically on adding of new content?  or is it a manual/scheduled process?

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    Tony W. - Product Support Manager

    Hi Mat

    It is a manual process, select Settings, Music Library, Reindex in the App.

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    Sascha Afkhampour

    Hello Jesse,

    what the status of the Plex integration into bluesound ? I second that too, because then i would have ONE System with my DATA from the amplifier playing my music (NAD 480D+Bluesound Card) up to my iPhone when mobile as well as watching my photos via AppleTV with the Plex app....

    Would be very great,

    Sascha

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  • Hi Sascha

    Thanks for the feedback. We currently have no plans to integrate with Plex but I have passed it along for future consideration. That being said a Bluesound VAULT's internal storage can be used as a Plex music store using SMB File sharing.

     

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    Sascha Afkhampour

    Hello Tony,

    thanks for the reply. I mentioned in another thread today (Airplay integration) that bluesound should come up with some new features... And a Integration of other eco system like plex would be very, very useful. I know it's very possible, i use Roon with bluesound. plex would be system wich covers my whole media (pics, videos & music) and i get remote access too.

    BTW, why not buying plex ? Would opens for NAD new horizons...

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    Joe Bissot

    I would also like to see Plex support added.

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    Robert Packenham

    Adding a vote for Plex integration. I was using Plex on a Windows laptop before buying a Bluesound Node 2 and I would like to see Plex capability added. The Node 2 is great as a one-box computer-less solution with a directly connected USB drive (or connected to router or NAS). But the BluOS app is missing some useful features that are included with Plex, primarily (for me) the ability to edit artist and album info directly in the Plex app. Of course that does require a separate database for Plex. What I miss the most with ripped CDs/digital downloads/streaming vs CDs is easy access to the credits, album info, liner notes, etc on the CD cover and booklet. With Plex the user can enter as much of that info as desired (using the 'Review' field) and Plex will store and display it which improves the experience greatly. The album info in BluOS app taken from Last.fm is only marginally useful, imo. OTOH, Plex can be buggy when adding new albums to its index and often requires a lot of manual fixup ('unknown album' shows up a lot). In my experience. BluOS does a better job of indexing. Thanks.  

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    Sascha Afkhampour

    Hello Bluesound,

    some update: https://www.plex.tv/apps/streaming-devices/sonos/

    Sonos can deliver. I don't wanna have a sonos device in my kitchen.....

    Roon can deliver too with your partnership: https://roonlabs.com/partners/bluesound.html

    So.... grab the phone and call plex... thanks,

    Sascha

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    scott reynolds

    I differently would love to see Plex intergration. If not Plex at least a blueos TV app for fire TV, Roku etc. Is there any plans for control via a TV screen?

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    MacPapa

    I am also seconding the request for Plex integration.

    I realize that not all Plex media types are appropriate for Buesound (like video files for example) but it seems to be a natural end-user expectation that the Plex top-level folders that are audio-only (like Music and Audio Books, for example) should be available in the Bluesound app just the way that Amazon Music is, or my NAS (Synology) music library is.

    Just in case you think this sort of access to NAS is duplicative "because Bluesound can already do it," I would say that its NOT duplicative because Plex has some nice features that Bluesound does not:  EG (1) folders based decades, and (2) no need to constantly manually re-index.

    As for the re-indexing, this is one of the few major bugs in the Bluesound UI.  I note that a Bluesound representative on this very thread, has said re-indexing is "only required when new content is added and this is not a daily process;" well to Tony I'd say "please speak for yourself."  In our world of musicians and music lovers at my house, new tracks are CONSTANTLY being added to the NAS ... and having to manually re-index to access them via the Bluesound Node 2i that we love, is a pain in the !@#$, and really just feels like a bug.

    And finally, on the subject of integration, am also requesting an integration for Band Camp, where we have hundreds of lossless tracks in our library, but is invisible to Bluesound Node 2i.

    Thank you, and keep up the great work on this fantastic product.

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