How can I reconfigure the device if the LED is solid green (Hotspot mode)

Answered
TIPCU SORIN
Hello Bluesound Support Crew,
 
I have a Bluesound Node N100 that I have been very happy with so far.
A few days ago I received a message on Bluos App for firmware updating. After several attempts, the updating was not successful, but my device also disappeared from the application. I tried several times to reinstall the device but it did not appear.
Because I didn't get any results until now, I reset the device to the factory settings. The LED status is now solid green. The device is connected to the Internet using a cable (wired). I reinstalled Bluos Controller but after pressing GET STARTED, the application says LOOKING FOR PLAYERS and nothing happens. The HELP option does not help me at all.
I sent a request by e-mail to the support, but the templates sent by them do not help me.
What should I do next? How can I reconfigure the device if the LED is solid green (Hotspot mode)
 
​
 
Thank you in advance,
 
Sorin.
0

Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager
    • Edited

    Hi Tipcu

    Please see www.bluesound.com/setup for full instructions and various ways to connect your player to your home network.

  • Alain DW
    Lossless

    Green led means the player is requesting an ip address but it seems something is blocking the communication.

    I would try moving the node to the router, connect with a good quality and short cable to a free port on the router and launch the setup procedure from there.

    You could also check if the node is to be found in the "connected devices" list of the router.

    Support is still suffering from a backlog but should get in touch soon.

    1
  • Mike Martin

    I had a very similar problem, had constant bugs on my node so did a factory reset and got the same blank screen as above for over an hour. In the end I moved the node to the router and hard-wired it, that seemed to make the app find the player. I then moved it back to the original position, paired the node on the wifi settings and that seemed to do the trick. I then had to re-input my favourites and music but that didn't take long. My node has been very buggy but hopefully this reset will do the trick. Hope that helps. 

    0
  • Tony W.
    Product Support Manager

    Hi Mike

    Please see https://support.bluos.net/hc/en-us/articles/4404851892503

    If problems persist, please e-mail support@bluesound.com letting know the model of your iOS device and which version of iOS is running.

    Open the Settings app and go to General, About on your iPhone or iPad to locate this information.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post