How can I reconfigure the device if the LED is solid green (Hotspot mode)

Answered

TIPCU SORIN

• February 06, 2024 09:39

Hello Bluesound Support Crew,

 

I have a Bluesound Node N100 that I have been very happy with so far.

A few days ago I received a message on Bluos App for firmware updating. After several attempts, the updating was not successful, but my device also disappeared from the application. I tried several times to reinstall the device but it did not appear.

Because I didn't get any results until now, I reset the device to the factory settings. The LED status is now solid green. The device is connected to the Internet using a cable (wired). I reinstalled Bluos Controller but after pressing GET STARTED, the application says LOOKING FOR PLAYERS and nothing happens. The HELP option does not help me at all.

I sent a request by e-mail to the support, but the templates sent by them do not help me.

What should I do next? How can I reconfigure the device if the LED is solid green (Hotspot mode)

 

​

 

Thank you in advance,

 

Sorin.

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• Official comment

  

  Tony W.

  Product Support Manager

  • February 06, 2024 12:53
  • Edited

  Hi Tipcu

  Please see www.bluesound.com/setup for full instructions and various ways to connect your player to your home network.
• 

  Alain DW

  Lossless

  • February 06, 2024 10:40

  Green led means the player is requesting an ip address but it seems something is blocking the communication.

  I would try moving the node to the router, connect with a good quality and short cable to a free port on the router and launch the setup procedure from there.

  You could also check if the node is to be found in the "connected devices" list of the router.

  Support is still suffering from a backlog but should get in touch soon.

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