New Node not coming out of sleep mode

Answered

John Saunders

• January 31, 2024 14:36

1st post, just purchased a new Node a few days ago. Had a Node 2 for 3 years. Works great until I quit playing music. It won't come alive after sitting overnight without unplugging it. Not changing anything when I'm done playing music. Wired Ethernet connection using Tidal. Any ideas? Thanks in advance

0

• Official comment

  

  Tony W.

  Product Support Manager

  • January 31, 2024 20:56

  Hi John

  Likely your router is blocking multicast traffic. If you are unsure how to check for this on your home router, please select Settings, Send Support Request in the app after the next restart. Please le our Support Crew know the make and model of your home router. If it is provided by your Telco or Internet Service Provider, please let us know who that ISP is and your country and region.

  Our Support Crew will reach out via e-mail after reviewing the log file.

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