Cannot sign in to Sirius XM on BluOS app
Answered
I listed to Sirius XM as a music service on my BlueSound Node 2i all the time. A few days ago it stopped connecting and I don't know why. So I went into the BluOS app and I'm trying to set up my account again. When I type in my email address and password for Sirius it WILL NOT TAKE my password. So I type in the email in the Username box and then type my password in the Password box. Then I try pressing the Blue Login button under the login and it does NOTHING. It will not accept what I'm keying in. Then after I press it about six or seven times it come back and says "authentication failed." This makes no sense at all. Any suggestions?
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Official comment
Hi Robert
It may be an expired certificate on your Player. Please select Settings, Diagnostics, Reboot then try logging in again. If problems persist, please send our Support Crew a log file by selecting Settings, Send Support Request. They will reach out via e-mail to take a closer look after reviewing the log.
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Thanks for the response Tony. When I select Settings on my iPhone BluOS application, I do not see "Diagnostics." I see a choice for Player, but it does not have a Diagnostics menu choice anywhere that I can find.
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