Unable to play music library on Vault

Charles Caine

Vault2i unable to play music in Library, will not function.  Will play a music streaming service.  How to correct this?  Blue light shows on Vault, so there's a connection. Did unplugging of unit, restarted phone, etc., nothing so far works.

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Comments

7 comments

Date Votes
  • Seppi Evans
    Hi-Res

    Can you see your Albums in the BluOS controller, can you browse and see the tracks? what error messages are displayed?

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  • Charles Caine

    Hi, yes, can see all Albums and tracts in them but when I press "play" the circle spins and won't connect and play. I've tried all my tricks (not that many) but nothing worked.

     

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  • Charles Caine

    One time only, I saw a message that said "bad gateway," thou not sure what that means.

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  • Seppi Evans
    Hi-Res

    Do use the BluOS app to see if there are any updates available, also again in the App try reverting to the V3 interface and see if that helps.

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  • Charles Caine

    Thanks for comments, checked for updates and there are none.  Not clear what "V3" interface is...

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  • Seppi Evans
    Hi-Res

    The old Version 3 interface, sorry not at home but there is an option to display it… somewhere.

    Also you could try connecting to the VAULT with a PC or Mac and if they can play the tracks.

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  • Brian
    Lossless

    V 3 interface on iOS and Android:

    https://support.bluos.net/hc/en-us/articles/18305592618519-How-do-I-swap-between-BluOS-3-x-and-BluOS-4-x-BluOS-Interface-versions-Android-iOS-only-

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