Vault library not beingrecognised via app.

Answered

Andy Hemming

• January 27, 2024 09:05

My fault library isn’t being “seen” by the app. I can see the files are still there via disk usage and when I connect via my PC, but I can’t see or play anything - very annoying, what’s the fix?

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• Official comment

  

  Seppi Evans

  Hi-Res

  • January 27, 2024 09:14
  • Edited

  Use the BluOS app to log a support ticket, they can check the logs to see what’s going on if Rebuild does not work.
• 

  Seppi Evans

  Hi-Res

  • January 27, 2024 09:11

  Reboot and then run a Rebuild Index.

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• 

  Andy Hemming

  • January 27, 2024 09:11

  Also, I’ve tried to reminded, and it stops at 1 song, or maybe doesn’t get past 1 song as it doesn’t see the files?

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• 

  Andy Hemming

  • January 27, 2024 09:12

  I’ve tried a reboot / reindex, will try another time though.

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  Andy Hemming

  • January 27, 2024 09:19

  Tried that a second time, no joy.

  It starts the reindex process and the text goes slightly lighter, it says “indexing 1 song processed” then stops.

  I think the app isn’t seeing the library for some reason?

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• 

  Seppi Evans

  Hi-Res

  • January 27, 2024 09:33
  • Edited

  Can you access the tracks on a bother machine such as a PC / Mac and get them to play on said machine?

  A “reindex” wont work its the “Rebuild Index” you need

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• 

  Andy Hemming

  • January 28, 2024 09:38

  That hasn’t worked either.

  😞

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• 

  Seppi Evans

  Hi-Res

  • January 28, 2024 09:46
  • Edited

  If neither of those worked and there were no networking changes then it’s implying a fault with the drive, best to log a support ticket with Bluesound using the BluOS app. This way they have access to the logs to see what’s going on.

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  Andy Hemming

  • January 28, 2024 10:00

  Yeah, done that too. Am waiting on a response.

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