Sound is cut every 30s

Answered
Raphael B.

Hi,

Since few months the music is stop playing every too frequently. I have noticed it has started after my first hardware update (it was never happening before)

  - with Tidal Hifi is quite frequently

 - with Deezer less frequent (once every 2 or 5 minutes)

If I unplug the Node X it is better for 10 minutes (no interruption) and then it comes back. The wifi network is said as being "Excellent".

I am very disappointed because this hardware is meant for people interested in high quality sound system (usually working with good amplifier / speakers / cables ...) but those interruptions are damaging everything... I have no idea what's going on, I feel it is very about the bluesound node X Operating System. It seems that I am not the only one, please fix that for good. Please don't tell me to reboot my wifi rooter, or my node ... it has been done so many times already my network is excellent!! (I am thinking about switching to the Cambridge Audio CXN, and shared my experience on the Node X on https://www.son-video.com/ where I have bought it)

Thanks for you answer

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Comments

6 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    Do log a ticket after it cuts out, support has been quite busy recently so if you want to try the following to see if it helps.

    Power off your NODE and keep the power off.

    Power off your Router and keep it off for five minutes (important step). Power it on and wait another five minutes, this gives the Router time to fully start and allows other network devices to connect.

    Next have a look in your Routers web page settings to see if there is any mention of multicast, this needs to be turned on. Google multicast and the make / model of your Router as this may help you find the option buried in the menus.

    Now power on the NODE, wait until it’s running and test to see if you have any drop outs. If you do use the BluOS app to see what the signal strength is showing, the best signal is required for hires material and detailed below.

    https://support1.bluesound.com/hc/en-us/articles/201940663-What-should-my-Wireless-Signal-Strength-be-for-best-performance-

  • Seppi Evans
    Hi-Res
    • Edited

    You will need to log a support ticket immediately after your music stops as this sends the logs to Bluesound.

    I am user and not a Bluesound rep but the rebooting of a Router done correctly is surprisingly the most effective way of diagnosing issues such as yours but that’s something you won’t do. Also Router settings can play an important part and these often change when the Routers firmware gets automatically updated, a good Wi-Fi signal is just part of the picture.

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  • Raphael B.

    Thanks evans for your answer! I will follow your reco on the ticket !

    No problem to follow any instructions (on the rooter as well ;) my only objective is to make things work so I am ok for any manipulations ! Is there somewhere some rooter configuration settings instruction somewhere that I can use?

    Thks again

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  • Raphael B.

    Hi as you have recommended I have logged tickets when sound trouble was occurring (quite easy it happens everytime) ... No answer yet on my ticket except an automatic answer... hopefully it will come.

    As Evans was recommended I have checked the "multicast" settings on my router unfortunately I didn't manage to find anything... nevertheless I did the step-by-step reboot process you described no change ... Right now my node X can not be used ... I am not even talking about sound quality I just can not put a music on without sound cuttings which seems to me being just the basic ...

    I am honestly disappointed and not enjoying at all my experience with this streamer... Does someone had the same scenario and manage to fix the problem.  

    I am thinking about making a legal reclamation to be refunded at the buying price and go to another brand may be the best option for me...

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  • Seppi Evans
    Hi-Res
    • Edited

    I must point out that I am just a user like you with this being a community forum, Bluesound however will get in touch to troubleshoot.

    You are using a NODE but not made any mention of other equipment or if you have a DAC in the chain. If using a digital output try the analogue outputs to see if you have the same issue.

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  • Raphael B.

    Thanks Evans, No my Node X is connected to the network via Wifi, and it is connected directly to a Rega Brio amp. The Node X is used as a DAC as well I am not using an external one, therefore Node X and the amp are connected with analogue links.

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