Genre metadata not re-indexing

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Deborah Knoles

• December 29, 2015 20:12

I have cleaned up my tagging, but any changes to the Genre tag are just not being picked up by my Bluesound devices. I have WAV files and am using both JRiver and kid3 for tagging, ID3v2.3.0.

I have gone so far as to:

• Unmount my music shares and delete the indexes (leaving me with no Library on my powernode or pulse)
• Reboot the Bluesound devices
• Remount the shares
• Delete/re-index

My changes are all picked up except Genre, all my old values are used in my new index. Anybody have any ideas?

Thanks
Debbie

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• Official comment

  

  Kyle F. - BluOS Support Specialist Level 2

  • December 30, 2015 14:44

  Hi Deborah,

  At this point we'd recommend starting a support request with the BluOS Support Crew. You can do this through the Configure Player Menu > Send Support Request within the Bluesound app OR use this link https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

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  Per Svarre

  • January 11, 2016 05:50

  I have the same issue as Debbie. If you have found a solution please share:-)

  Regards

  Per

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  Kyle F. - BluOS Support Specialist Level 2

  • January 12, 2016 21:40

  Hi Per,

  Please start a support request here - https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

  Debbie's issue may not be the same as yours, please start a support request and the BluOS Support Crew will assist you in due time.

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