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6 comments

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    Kyle F. - BluOS Support Specialist

    Hi Si D Goodman,

    Do you receive an error message or does the track just stop without an error message appearing?

    Is your player wireless? Check it's signal strength under the Configure Player menu in the Diagnostics option.

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    Si D Goodman

    I get a player notification.

    Remote service error: Track is not ready for playback
    Tidal: 51694456

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    Si D Goodman

    I NEVER had any problems before the software update. I also can't stream my extensive music collection from my Mac.

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    Si D Goodman

    It's not even playing a whole track now, the signal strength is excellent on diagnostics, I'm running 80 meg bb through fibre optic wireless.

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    lanekatz

    I have a similar problem, no error message. The songs on my mac are skipping. Using wireless and signal is excellent. Was fine before update

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  • Hi Si D Goodman,

    If you continue having issues, please start a support request;

    e-mail us at support@bluesound.com and we can reach out and help further.

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