Damaged TOSLINK Connector and NO SUPPORT at all.

Answered

Eduardo Viladevall

• January 17, 2024 19:47

I need a SOURTON SCT1A06 POF TRANSMITTING MODULE for my Node 2i and I have nowhere to find one. DIgi Key, Mouser, etc, no can do. I had to open it myself because I was titally ignored asking for service help. NO RESPONSES AT ALL FROM BLUESOUND TO MY EMAILS AND CHATS. I have a paperweight now. Was considering NODE X but will never buy another Bluesound product. This is my 2nd and last. Fine when they work but God help you if you need support. I don't trust  them. At all.

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• Official comment

  

  Matt S.

  Brand Manager

  • January 17, 2024 21:12

  Hi Eduardo,

  Thanks for reaching out. I can see from your support history that you entered a Support Chat today, and then when asked to hold for a few moments, left the chat before one of our support crew members could help you out. We'd love to help in some way, even though we generally don't sell individual component parts. I'll reach out to you via your open support ticket and see what we can do.

  Thank you,
  Matt
• 

  Invenio

  • January 17, 2024 20:41

  If it's not within the warranty period then not sure what you would want Bluesound to do?  It's no longer an active product, they don't sell replacement parts for internal components, and they don't do bench work.

  Things break.  You can try a DIY repair or see if an electronics repair shop can do something with it.  But honestly what do you want them to do with a hardware failure?

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• 

  Eduardo Viladevall

  • January 17, 2024 20:46
  • Edited

  I want them to either sell me the part or tell me where to get one. Or at least REPLY  ??? Acknowledge my request maybe ? All my other equipment I can call the service department and they will at least talk to me and advise. Common courtesy.

   

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  Invenio

  • January 17, 2024 20:47

  They don't sell parts and don't provide support internal component repair.  They probably don't even source components in house themselves and certainly don't stock components as the nodes I'm sure are manufactured in Asia.  It's like if you old unsupported out of warranty iphone speaker broke.  You can call Apple but they are not going to direct you to some 3rd party supplier on a replacement.

  This is normal for consumer electronics.

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