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Ton van der Wees

• December 21, 2015 10:40

This morning i upgrade bluesound. I use Tidal streaming, but is no longer possible to listen to the streaming music. I received nex node notificatie: requested sound qualitiy is not allowed in user's subscription. This is incorrect because mine subscription to Tidal is active. How to solve this problem??

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• Official comment

  

  Jesse J.

  • December 21, 2015 21:59

  Hello Ton,
  
  We have been able to reproduce this issue in the Bluesound Lab.
  
  After working with our partners at TIDAL, we have verified that this is the result of a change on TIDAL's service server.
  
  If you are still seeing this error message currently, we would like you to log out and log back into your TIDAL account on your Bluesound Player. You can do this with the options under Configure Player -> Configure Music Services -> TIDAL.
  
  

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