node: plays music but doesnt appear in app

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Noa Galtung

• July 24, 2015 11:49

i'm using a node, and although it connects via bluetooth, and plays music, it wont show the node on the windows application and hence, i cant control it. what's wrong? what should i do? has anyone else had this problem?

1

• Official comment

  

  Tony W. - Product Support Manager

  • July 27, 2015 15:14

  Hi Noa

  Can you please unplug the Player for 5 seconds then plug it back in. Once it reappears in your App, can you please select Send Support Request from the Configure Player Menu. We would like to look at your log file.

  Thanks in advance

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  Noa Galtung

  • July 24, 2015 11:49

  by the way, i tried uninstalling and re-installing the app, which didnt help

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  Noa Galtung

  • July 24, 2015 11:51

  i meant pulse, not node, sorry, i got confused

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