Salto de pista automático e inesperado

Answered
Andrés Descalzo

Tengo una suscripción en "Prestomusic" y cuando estoy escuchando la pista de un álbum, de forma mecánica e inesperada salta a la siguiente pista, sin que la canción haya llegado al final. Consulté con "Prestomusic" y me dijeron que nadie se ha quejado de este problema y que desconocen por qué me pasa esto. La cuestión es que sólo me pasa con los álbumes de "Prestomusic", ya que tengo contratados otros servicios de streaming como Tidal, Qobuz o Idagio y nunca he tenido este problema. ¿Alguien sabe a qué podría deberse esta anomalía?! Muchas gracias! Andrés

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I have a subscription to "Prestomusic" and when I am listening to an album track, it mechanically and unexpectedly skips to the next track, without the song having reached the end. I consulted with "Prestomusic" and they told me that no one has complained about this problem and that they don't know why this is happening to me. The thing is that it only happens to me with the "Prestomusic" albums, since I have contracted other streaming services such as Tidal, Qobuz or Idagio and I have never had this problem. Does anyone know what could be causing this anomaly?! Thank you so much! 

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Comments

3 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Andres

    It may be a simple server authentication issue picking up your account as trial account. Please log out of Presto from the Manage Services button on the Music Tab. 

    Select Settings, Diagnostics, Reboot from the Home Tab to restart your player. Once it has returned to a Blue LED, return to the Music Tab and log back into Presto,

    If problems persist or return, Please select Help, Send Support Request in the BluOS App so our Support Crew may take a closer look.

  • Andrés Descalzo

    Siguiendo sus instrucciones, he reiniciado mi reproductor DAD 700C has por dos veces y el problema no se ha solucionado: sigue saltando de pista arbitraria e inesperadamente.

    Gracias igualmente por sus atenciones.
    Andrés

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  • Tony W.
    Product Support Manager

    If problems persist or return, Please select Help, Send Support Request in the BluOS App so our Support Crew may take a closer look.

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