Nad M10 service

Dez davis
Contacting support has been impossible. I’ve sent several requests since mid December. Is there a phone number for support? I have a $3000 M10 paperweight that I’d like to have repaired or replaced and it appears there no way to find relief.
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Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Thank you for your patience Dev 

    Your case is still open for investigation. We do apologise for the undue delay. Please continue to work with Richard and our good friends at NAD Electronics.

  • Brian
    Lossless

    Have you contacted NAD directly?

    support@nadelectronics.com

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  • Dez davis

    Yessir. First contact was number #396147 I’ve sent 4 or 5 others. 2 including the device log as requested.

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  • Brian
    Lossless

    I'm just a user like you, not affiliated with either company. Sorry to hear of the unresolved problems with your M10.

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  • Rays Jazz
    • Edited

    Did you buy it from a dealer? If so try contacting them. Is it still under warranty? I don't know which country you are in.

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  • MN37

    Maybe you can work with your retailer to return it. I wish I had. Nothing but issues with my C700 and there is no timely support…

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  • Dez davis

    Well I had 1 contact from support last week. Sent the info they asked for and no response. Another week. It’s been a month since I started this process. I know why they won’t post a phone number. More than disappointed in my purchase.

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