Lost connectivity and Node very instable

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    Jesse J.

    Hello Vincent,

    We recommend bringing your issue to our Bluesound Support Crew with a support ticket.

    You can start your ticket by clicking the link below:
    https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

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    Davidsims123

    I am having exactly the same problem. It is highly annoying having to unplug the bluesound node so that it reboots every few hours. It seems that the node stops being available - when looking for wifi signals I get the message 'not in range'. After reboot the node connects again to the android app

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    Jesse J.

    Hello David,

    Feel free to use the link to start a ticket on this as well.

    Our team has already responded to your first support ticket with us, and we should be able to help you again.

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    Davidsims123

    I tried to solve the problem by resetting the node to factory settings - this did not solve the issue. I then reset my router and I am pleased to say that the node has stayed connected to the android app on my phone ever since. :)

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    TKF

    I am having exactly the same problem with Node. Rebooting the device usually helps but sometimes I have to reboot twice or so. I have also performed factory resetting but with no success. I have reset my router as well several times. This problem is happening at least on a weekly basis and starts to be really annoying.

    I am using Android application and when Node lost the shares my PC have the shares mounted as expected.

    Is this problem reproduced in Bluesound R&D? If yes, is the root cause found and when the fix will be available?

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    Jesse J.

    Hello TKF,

    We have seen your issue in our support ticketing system, and our Support Team will be looking forward to helping you there.

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    Paul Berens

    I have a similar problem. The network-id is out of range and I can't connect anymore. I've rebooted my router but I can't connect to my Node2. I' now useless. please help. All other systems and apps can connect to my router, except the Node2. Again: again, it shows in my wifi list as 'out of range.

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    Paul Berens

    To add to my description:
    I've reset the factory settings. And reinstalled the Node2. The procedure went well. The NODE 2-NNNN id was available and I connected to my home network. The update was successful, the NODE 2 shows a blue light.
    I also reinstalled the app.
    But again the NODE 2 is out of range.
    Now I have lost all my playlists and the NODE2 still doesn't function.
    Please help.

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    Paul Berens

    My problem is solved. I don't know how, but it works. I've reinstalled the app on both my android devices, After some time one recognized the Node 2, Then also the other. I hope I don't have to set the factory settings again in the future.
    By the way, I'm very pleased with the sound quality.

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    Steven De Smedt

    I have exactly the same problem. Every 2-3 hours I loose connectivity with the Wifi network, need to unplug the Node, wait 10 seconds and plug in again. Problem is solved then for another 2-3 hours. This is happening almost every day and very annoying. What do you propose to do ?

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  • Hi Steve

    A lot has changed since this post.

    Start by checking out www.bluesound.com/network101 tor trouble shoot your environment. If that doesn't work, after your next reboot, please select Help, Send Support Request in the App to send us your log file. Include in your description, the make, model and Operating System version number of your smart phone or tablet along with the make and model of your router and any information on possible network extenders or additional networking hardware you have.

    Thanks

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