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    Jesse J.

    Hello Yvonne,

    Our Bluesound Support Crew saw your support ticket in their system, and they have reached out to you with an update.

    We will be continuing with your issue there.

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    Roger

    I have almost identical problem (solid blue light on Node, but iPad cannot find any player) and have been wrestling with it off and on (literally!) for a month. Sometimes it will magically appear on the app, but only once have I been able to find the shared folders on my computer. That time I left the house with my iPad and when I came back all connections were lost - no player, no folders, just a blank configuration screen. Have done factory reset, reinstalled software, tried every permutation of settings - nothing works. Hope the dealer will take back this annoying system.

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    Jesse J.

    Hello Roger,

    As with Yvonne, we recommend starting a support ticket with us, so our team can understand this issue, and how it relates to your specific network.

    Feel free to update our team with your issues, using the following link:
    https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

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    James Dentzer

    I am having the same problem -- and have also submitted a support ticket.  

    Could you please publish your answers on this forum?  It seems like many of us are experiencing the same problem.  If you don't publish common answers to common problems, i just swamps your support team (and pisses off your customers).

    Thank you.

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