Tried everything but still can't connect to OS X network shares

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Jason Chiovitti

• April 25, 2015 03:27

As the title suggest, I have read every how to, support document, forum post I can find and I simply cannot configure my network shares. The Bluesound Share Utility still tells me there are settings that need to be changed but following the setup guide all my settings are correct. Entering manually doesn't work either. Tried the netbios name and using Guest as the username with no password. Still no luck. Please help. Thanks!

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  Jason Chiovitti

  • April 25, 2015 03:28

  I'm on an iMac running OS X Yosimite 10.10.3 by the way.

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  Matty P

  • June 03, 2015 01:59

  Hi Jason, I had the same issue this week at a customer's house, we seem to have resolved it by changing his modem. He didn't have login info for the modem but did have a spare one available, so while it has resolved the problem, unfortunately it means I don't know what the specific cause was in his network set up. Hopefully you have a fix already, but if not, it might be something in your network rather than on the Mac that needs addressing.

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  Mikko Mäkipää

  • July 06, 2015 17:19

  Hi! Similar problems here, I managed to get this working using IP address instead of computer name on Yosemite 10.10.4. Hope this helps.

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  Onur Guresen

  • March 30, 2017 02:16

  Same Problem here. There is nothing to do with Modem as I am able to share every single folder on the iMac and they can be seen/accessible from a windows or another mac os within the same network. Technically files are being shared. there is no restriction as every single person can access via network. Why Bluesound cant see it ?

  I also bridge the modem and used a different router - no change. Bluesound software and app need a major upgrade.  Better interface , fixes for network share etc.

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  Tony W. - Product Support Manager

  • April 02, 2017 18:09

  Hi Onur

  We are here to help. I am escalating your issue to the Bluesound Support Crew - we will be in touch.

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  Brian Salazar

  • December 11, 2017 14:41

  Hello - I am having this same issue.  I am a new customer.   BS desktop app on MacOS 10.13.1.  (Same issues with iOS, by the way).  

  1) Try to find Shared Network, can't find it.

  2) Try to enter manual computer address/name, get "Network Share Failed" message.

  3) Have updated all network and sharing settings per the BS PDF instructions that are posted online.

  4) Have reset the modem, computer, and BS device to no avail.

  5) BS, iOS, and MacOS are all connected to the same SSID in the network.

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  Tony W. - Product Support Manager

  • December 11, 2017 15:03

  HI Brian

  Please see this note from Apple; https://support.apple.com/en-us/HT208317

  Try that and keep us posted...

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  Brian Salazar

  • December 11, 2017 15:08

  Hi Tony W - I tried the Terminal command.  Not sure if it did anything.  There's no "feedback".  

  Either way, same error: "Mounting share failed"

  I am using \\MACNAME\Music\iTunes    

  Is this correct?  Do I need a username and password?  

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  Tony W. - Product Support Manager

  • December 11, 2017 15:10

  If there is no feedback, that is generally a good thing. Restart your Mac now. If it still fails, please select Help, Send Support Request in your Mobile App so we may see the log file.

   

  Thanks Brian

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  Brian Salazar

  • December 11, 2017 16:07

  Tony W - Restarted computer again and no change.  I tried from both OSX and iOS.  Sent help request.  Note, I don't see a help request option in the desktop app.

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  Tony W. - Product Support Manager

  • December 11, 2017 16:24

  Thanks Brian

  In the Desktop, it is under Player, Configure Player.

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