Wifi trouble

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  • Official comment
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    Jesse J.

    Hello Mattias,

    From what you note in your log, it looks like your player is experiencing a number of wireless re-associations with your router.

    When your issue occurs again, we recommend that you reach out to the Bluesound Support Crew with a support ticket again.

    You can reach out to them here using this link:
    https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

    Let them know the name and model number of your router, and the signal strength of your player, which can be found here: https://support.bluesound.com/hc/en-us/articles/201940663-What-should-my-Wireless-Signal-Strength-be-for-best-performance-

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    Jesse J.

    Hello Mattias,

    Our Bluesound players only use the 2.4 GHz band by the hardware implemented.

    When your player looses WiFi, does the player return to Hotspot Mode (Solid Green)?

    Let us know exactly what you are noticing.

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  • Avatar
    Mattias

    Not sure actually, will try to check that the next time it happens. However it quickly re-connects usually, but of course the music gets interruptet. In the dmesg I see this all over the log:

    [ 354.165388] wlan0: Connection to AP 04:18:d6:04:63:d5 lost
    [ 354.203512] cfg80211: Calling CRDA to update world regulatory domain
    [ 354.214321] cfg80211: World regulatory domain updated:
    [ 354.223232] cfg80211: (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
    [ 354.231433] cfg80211: (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
    [ 354.239506] cfg80211: (2457000 KHz - 2482000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
    [ 354.247289] cfg80211: (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
    [ 354.255207] cfg80211: (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
    [ 354.262980] cfg80211: (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
    [ 354.929330] wlan0: authenticate with 04:18:d6:04:63:d5
    [ 354.935659] wlan0: capabilities/regulatory prevented using AP HT/VHT configuration, downgraded
    [ 354.954346] wlan0: send auth to 04:18:d6:04:63:d5 (try 1/3)
    [ 354.962734] wlan0: authenticated
    [ 354.972989] wlan0: associate with 04:18:d6:04:63:d5 (try 1/3)
    [ 354.985194] wlan0: RX AssocResp from 04:18:d6:04:63:d5 (capab=0x431 status=0 aid=1)
    [ 355.002412] wlan0: associated
    [ 392.254590] wlan0: Connection to AP 04:18:d6:04:63:d5 lost
    [ 392.292329] cfg80211: Calling CRDA to update world regulatory domain
    [ 392.303061] cfg80211: World regulatory domain updated:
    [ 392.311884] cfg80211: (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
    [ 392.320386] cfg80211: (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
    [ 392.329170] cfg80211: (2457000 KHz - 2482000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
    [ 392.337232] cfg80211: (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
    [ 392.345032] cfg80211: (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
    [ 392.352951] cfg80211: (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
    [ 393.019588] wlan0: authenticate with 04:18:d6:04:63:d5
    [ 393.026089] wlan0: capabilities/regulatory prevented using AP HT/VHT configuration, downgraded
    [ 393.044463] wlan0: send auth to 04:18:d6:04:63:d5 (try 1/3)
    [ 393.052978] wlan0: authenticated
    [ 393.062120] wlan0: associate with 04:18:d6:04:63:d5 (try 1/3)
    [ 393.072945] wlan0: RX AssocResp from 04:18:d6:04:63:d5 (capab=0x431 status=0 aid=1)
    [ 393.089977] wlan0: associated
    [ 15.451229] wlan0: Connection to AP 04:18:d6:04:63:d5 lost

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  • Avatar
    Mattias

    Hi again! I have investigated my issue for a long time now and I just came to the conclusion that were I live, 2.4 Ghz will never work good. I have had a professional wifi analyzer at home and I see that there are about 50 2.4GHz networks within range, so I believe that when my neighbours start using to much bandwitdth, then I start losing connection with my speaker. I also experience some connection loss with my phone even if I'm 1 meter from the access point.

    So my question is, could you consider adding drivers for at least one 5ghz wifi usb dongle? That would make my life so much easier as I can not put ethernet cables in my kitchen...

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    Jesse J.

    Hello Mattias,

    Thank you for your enhancement request regarding 5 GHz WiFi Adapter support. We've taken note of your request, and we've added it to a report to the Bluesound Lab for review.

    Thanks for #LivingHiFi.

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  • Avatar
    Mat

    I second this feature request.  2.4g wifi is a problem in my area too.  I am quite surprised to learn that the bluesound speakers only have 2.4g wifi built in. Other systems e.g. heos have 5g available without the need for a dongle. but usb dongle support would be better than nothing until the next hardware refresh of the devices.

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  • Avatar
    Mat

    just an additional point

    I read on a forum that the bluesound uses Wireless 802.11N but i think that was in 2014. has this been updated to Wireless 802.11ac in the gen 2 hardware? again i am a bit surprised if not.

    I realise that 2.4g over 802.11N is more than sufficient for hi res audio if you have a really good wifi network and if the players are well within range and if there is little congestion in your area and if you don't have too many other devices in your home network and if other devices are not doing much.

    but my experience with wifi is that when any one of these things is an issue it can effect wifi and the performace of devices on the network quite significantly. the performance for a typical urban household can vary quite a lot from really good to quite poor.

    802.11AC (backward compatible to N) and 5g (as well as 2.4G) capability just gives users that bit of head room for when things are not quite ideal in terms of congestion and bandwidth in a household where there are probably a number of other devices such as dvd players, laptops, pcs, tablets, phones etc. etc.

    I know our house has more than a dozen ddifferent devices running at once, many of which stream content - and that is not including any bluesound players, of which there may be more than one at any one time. (maybe more than 12 of those as well).

    the router provides a 2.4G and a 5g band over the same ssid and decides which one a given device will talk to (given it's compatibility). the fact that some of the devices use 2.4g and some use 5g allows for devices to be less congested on the 2.4g network which is already a bit congested in the local neighbourhood even without any of our devices on it.

    Can i please suggest that the next hardware revision moves to at the very least a 2.4g/5g 802.11ac wifi device?

    Another part of this - perhaps another future hardwware request... is potentially a bluesound extendor type device that can be plugged into the ethernet port and provides a point for which the speakers will connect independent of the rest of the wifi.  see sonos and heos afor examples of systems that have this additional bit of optional hardware.

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    Scott Beall

    Added a Node 2 (N2). With the N2 sitting adjacent to my Powernode 2 (PN2), the PN2 reads an excellent -42 dB signal strength while the N2 only registers a fair -62 dB. They are literally side by side both with their fronts facing the wireless router. Following troubleshooting, BS sent me a replacement unit which has same issue. Wondering if there is a wider spread issue...Anyone else have both?

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  • Hi Scott

    As always in these cases, it is the environment you are in so I have escalated your issue to the BluOS Support Crew. 'Players side by side' doesn't really mean anything if other router settings are causing issues.

    We will be in touch.

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    Scott Beall

    Tony,

    I have been dealing with support over the issue for some time. I don't know the amount of community traffic this site gets, but I was trying to solicit the community for their experiences. Admittedly, I am not a network expert, but I fail to understand that two units with supposedly identical WiFi sections will have widely varying responses to identical environment and router settings...??? 

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