Remote service error/

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Carey Bacon

• March 18, 2015 02:35

Does anyone know what this means: Remote service error: User does not have a valid session Tidal:1397300?

I cannot play anything from my macbook.

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  Jesse J.

  • March 18, 2015 22:42

  Hello Carey,

  Try logging out, and then back into your TIDAL account on Bluesound.

  This can be done by going to the "Configure Player" section of your Bluesound app, and then going to "Configure Music Services" to edit your account details.

  If this doesn't assist you, feel free to start a support request with the Bluesound Support Crew, using the following link:

  https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

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  Jesse J.

  • March 18, 2015 16:04

  Hello Carey,

  Can you play anything from TIDAL's Official apps using your TIDAL account?

  If your TIDAL account has stopped working with TIDAL's Official applications, then we recommend contacting TIDAL for details about your account's status.

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  Erik Grootscholte

  • March 18, 2015 21:39

  Hi Jesse (and Carey),
  since yesterday I have the exact same problem. Tidal gives me the message 'Remote service error: User does not have a valid session Tidal: 41295827.

  Can you tell me how to fix this?

  At the same time my Tidal account does still work. No problem playing straight from the tidal app.

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