PowerNode Setup Problem - Why no LED?

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8 comments

  • Official comment
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    Jesse J.

    Hello Gregory,

    For this issue, we recommend starting a support ticket with the Bluesound support crew using the link below:

    https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

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    Gregory Lypny

    Hello Jesse,
    The support crew has requested the serial number of my unit, and I've sent it to them.

    -1
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    Isabel Hertrich

    Ive got the same problem.Could you resolve it!?

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  • Avatar
    Jesse J.

    Hello Isabel,

    As Gregory has, let us know more about your issue with a support ticket to the Bluesound Support Crew:

    https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

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    nick wheeler

    Did it get fixed...I have the same issue on 2 brand new Powernodes and I am wondering whether its worth the stress of of seeking a resolution or invest in a simpler more reliable system

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    Eric Korenman

    same problem here - if there is a fix could you publish it?
    annoying to see "we will be in contact" for all these similar complaints!

    thanks

    Eric

     

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    James Graham

    Same problem. We have three Bluesound units in our showroom for audition purposes, and when I unplugged and moved our legacy Powernode to a new location, it won't power up. Tried the factory reset sequence, but no flashing red light ... no LED light at all. Swapped out the power cord with one from another Buesound unit that is working (a legacy Vault), and still no LED, no power. I suspect a failed power supply, unless the unit has stoned up. If it has stoned up, is there a sequence for re-initializing it. S/N is K48N150805564

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    Michael Major

    Same problem here.  No light at all when I plug in my Node 2.   I installed the latest OS this morning and one of my Nodes stopped working altogether.  The others show up in my old Bluesound Controller, but no players show up in the upgraded Controller.  And nothing will pair up.  In other words, I have a total and complete loss of functionality and one of my Nodes won't power up at all.  

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