Controller for windows continually drops the library connection

Answered

Peter Stoner

• January 03, 2024 16:39

Hi

I am yet again having problems accessing my large library (300Gb)stored on a windows 11 laptop. Yesterday all worked fine, turn on today and try to play music and the library entry on the left has disappeared again so no music showing at all. Check the shares, all correct, try to update library and it finds ONE song. In fact none as the library will not show. So I delete the share and reset with the same location as before, Controller will not accept it so goes to blank again. Reset all windows permissions and try again, no share accepted.

This is the umpteenth time this has happened. Why is all ok one day and not the next. Why cant I set up the share?

Any help greatly appreciated.

Pete

0

• Official comment

  

  Tony W.

  Product Support Manager

  • January 05, 2024 16:23

  Hi Pete

  I see you have already submitted a Support Request to our Support Crew. Perfect!

  We do apologise for the delay in getting back to you as we are seeing a high volume of calls but will reach out as quickly as possible.

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