Can't play any music with accents in the filename

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4 comments

  • Official comment
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    Jesse J.

    Hello Alan,

    We recommend getting in touch with the Bluesound Support Crew for this issue.

    See the link below to start a support request:
    https://support.bluesound.com/account/dropboxes/20273106?x=1#/dropbox/tickets/new

    Let them know where your music is being shared from, to Bluesound.

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    Marc Dikötter

    I experience a similar problem. Apparently the issue in reading files with accents has been fixed, however, the indexing process seems to crash whenever a folder name contains an accent. This happens on USB sticks and network shares...

    So that means for the time being I need to rename my artists and album names when they have an accent, at least on USB sticks. Needless to say, I cannot remove all the accents from the folders on my network shares.

    UPDATE : This has been fixed in the last firmware update !

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    Jesse J.

    Hello Marc,

    We've seen that you have started a support ticket with the Bluesound Support Crew.

    We will be looking to assist you further, in your support ticket.

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    Andre Pierre Linder

    Hello,

    well, the answer to this question should be official !?, and why not ?

    I have this problem and there seems not to be any solution !

    Is this in fact a major problem ?

    best regards

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