Switching between My Library (NAS supplied FLAC) and Amazon music

Trevor McCarthy-White

Hi

After upgrading (eventually) to BluOS 4.2.6 (most up todate) I have been unable to switch between searching my local library of music on my NAS server and then searching for something on Amazon music. If I close the App and restart I can then search amazon music using the search phrase I tried previously. My iOS App is 4.2.2

Its quite frustrating as I listen to a lot of different genres and often will explore to see what is else is available for a given artist. I always used to be able to do this. Whats the problem and how do I resolve please.

I've just tried this quickly on my iPhone and it appears to work, however I use an iPad when listening in the lounge as the larger sceen is useful.

 

Thanks

0

Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    HI Trevor

    Windows/macOS - Smart Search

    1. In the BluOS Controller App, under the left Navigation Drawer, select the Music Service or Library from the Search drop-down menu.
    2. Enter the search criteria in the Search field.

    Full Help Centre Article here; https://support.bluos.net/hc/en-us/articles/360000469128

  • Rays Jazz
    • Edited

    I'm currently using Amazon, not for much longer, it is awful on BluOs. Search I had lots if problems when using the 4 interface, most of the time it did not respond. I have switched back to the 3 interface, that has solved my search problems. In preferences there is an option to select 3, I suggest you try it.

    0
  • Trevor McCarthy-White

    Thanks Tony,

    After trying this a bit more I can see that it is a stability problem. Sometimes I can switch between Music Service and Library searching and othertimes I can't - the search just returns no results. Are there any known stability issues in this region of functionality?

    Noting Rays Jazz's comment, does the settings option actually revert to issue 3 software or only some features? I understood that the uptodate Blusound Node firmware requires issue 4 BluOS app.

    Regards

     

    0
  • Rays Jazz
    • Edited

    I think it just returns to the 3 interface. It solved my search issue, not had any problems since switching back to 3. On 4 it did not work most of the time. All the fixes suggested did nothing, so clearly an issue with the 4 interface on Amazon. Support, still waiting for them to respond.

    0
  • Tony W.
    Product Support Manager

    After trying this a bit more I can see that it is a stability problem. Sometimes I can switch between Music Service and Library searching and othertimes I can't - the search just returns no results. Are there any known stability issues in this region of functionality?

    This is network-related - likely an issue with DNS caching in your router. Reboot your router, with 5 minutes then reboot your player. Wait 5 more minutes then re-launch the App.

    0
  • Trevor McCarthy-White

    Tony,

    How do you come to this conclusion? if it were a DNS caching issue then closing and relaunching the BluOS App would have no effect - as it happens I have rebooted all hardware in the network chain including, the giga clear fibre modem, Draytek router, the Zyxel gigabit switch and the also the Node device itself. No change in stability.

    Sorry but it's not very helpfull to have unqualified statements made like this. My network is rock solid, I have even gone to the trouble of ensuring there is a wired ethernet connection directly to the Node. If it is believed there is a DNS issue then perhaps I'll try a different primary/secondary DNS provider.

    0
  • Tony W.
    Product Support Manager

    Hi Trevor

    If you are still having issues, the KB I suggested includes an option to request fo more assistance from our Support Crew. You can also select Settings, Send Support Request in the App to report this issue to our Support Crew for more 1:1 troubelshooting.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post