bluOS: "couldn't load content"

Answered
Domenico Perrotta

I just bought a NodeX. Nothing to say about the player, but the bluOS app (installed on my iPhone) is simply disappointing. The mayor issue is that I cannot load my favorites anymore: I get the message "couldn't load content" or, if I go on the favorites tab, the app remains frozen in a kind of loading stage. As I cannot find any solution in your website, can somebody help?

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Comments

9 comments

Date Votes
  • Official comment
    Bob Heuvel

    Perhaps your wifi router has multicasting off or simply does not support it? The nodes need multicasting to be on. Have you also tried a wired connection? Are the credentials to your library/streaming services correct? That would also cause content to not be loaded in.

  • Grahamlynn6

    I've found that deleting and reinstalling the app starts it working normally again if it freezes. Data is lost though. I do get a poor wireless signal but my router is in a different room to my streamer which isn't helping. A wired connection and/or unplugging the streamer overnight has reset it.

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  • Viktor Tulicic

    I have a same issue with the app (and many others before). Since the last update it's constantly showing "couldn't load content". I have tried everything. but the problem is still there. I can restart the app, and it works well but next time I open the app the same message is there again. Very, very frustrated. I have contacted the Wi Fi provider to confirm the modem is capable of multicasting. So the problem is not with the modem.

    The Node X is great, but the app itself is disaster. Ca

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  • Alex Bell

    +1

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  • Max Dekker

    +1

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  • Mario Kozjak
    • Edited

    The app is junk for sure. Same for macOS. I have this issue every time my iPhone recovers from sleep. I simply have to close the app (flick it away from the drawer) and launch it back on. First I thought it’s my vpn, but it’s not the case. Removed the vpn and the issue persists.

    But I really love my powernode. Amazing gear. 

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  • Mario Kozjak

    :D :D :D :D

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  • Alex Bell

    I’d like to get some feedback on whether what Viktor Tulicic, Mario Kozjak and myself (maybe Max Dekker too ?) are experiencing is being looked at because it’s really infuriating !
    I’ve stopped using the bluos app and I’m just using AirPlay which feels like I got made big time !

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  • Max Dekker

    Since the last update my players and app work ok.

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