Analog input doesn't work

Answered

Pavich Tongroach

• January 01, 2024 11:58

I connected RCA outputs from my DAC to the 3.5 mm analog input of my Node 2i. It doesn't work. No sound coming out. Normally, these RCA outputs work well when I connect them to the amplifier.

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 05, 2024 13:59

  Hi Pavich

  Check your volume outputs on the DAC (if any) and the NODE. Short of that we will need to take a closer look. Please select Settings, Send Support Request from the Home Tab of the App to send our Support Crew a log file of the NODE. Please include in the description, the make and model of the DAC.

  Our Support Crew will reach out via e-mail to help troubleshoot but I will warn you we are seeing higher than usual number of calls so it may take us a couple of days.
• 

  afpsreg

  • December 23, 2024 17:34

  Hi I’m having the same issue and I don’t see a send support request on settings menu. Can you help?

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• 

  Tony W.

  Product Support Manager

  • December 23, 2024 20:28

  If you are using the App for Windows or macOS then the option is under Help.

  If you are not seeing any options under Settings, your App or the the player are not in the same network. In which case check your App connection or reboot your router.

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