Bluesound Powernode (N330) suddenly stopped producing sound from speakers.
Answered
Bluesound Powernode (N330) suddenly stopped producing sound from speakers. We were watching TV when suddenly —with no warning— no sound?!
After some debugging I discovered that sound was still being produced from the subwoofer output and also the headphone output.
All device lights shine as expected and the device is completely accessible via the app.
After listening carefully, I also discovered that the right speaker was producing a low repetitive thud, thud, thud sound every second or so, whether music was being sent to it or not.
I did a full reset, (30 seconds unplugged from mains, reconnected to mains and 30 seconds holding pause/play until red light flashes then let go) and reinitiated sound from TV, from Apple music, from Spotify all to no avail.
I restarted all my network devices, Modem & switches to no avail. Everything else on my network is working fine.
This is brand new bought (november 11, 2023), and already giving issues. I am dealing with this on new years eve. I'm so disappointed!
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Official comment
Best to log a support ticket using the BluOS App.
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I would unplug the HDMI lead and see you can play any streaming or radio service. Then I would factory reset the POWERNODE - you will loose all settings but as it’s NYE you might as well give it a try.
ah you edited your post whilst I was composing
You could also try leaving it unplugged from the mains for a good 10 minutes.
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No hdmi used.
I did however unplug everything thing —including speaker cables— and unplugged for longer than 10 minutes without success.0 -
Already did and received confirmation of request from support@bluesound.com
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Did you get this resolved? I am experiencing the exact same thing.
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I sent back to Company I bought it from to have them take a look and make any repairs necessary. That was on the 2nd of January.
Still haven't heard anything back.
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My unit was working completely fine until I plugged in a subwoofer. After I plugged in the subwoofer, the audio from my main speakers started cutting out when I would turn up the volume. After rebooting it a couple times and unplugging the subwoofer with no effect, I unplugged the unit and let it sit. I plugged it back in and now there is no sound to main speakers. The sub still gets signal though and the bluetooth headphone out gets signal as well.
Also, the wireless does not seem to work. I set it up fine through my phone, but when I go to Diagnostics, it just hangs. It does not get an IP address. When I plug it in to the ethernet, everything shows up fine. I get an IP address and I can use AirPlay, but without sound.
@Seppi Evans, It seems like a software issue to me. Is there any way to downgrade the BlueOS to see if it works on an older OS?
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Sorry Damon I don’t work for Bluesound, historically Bluesound has never offered the ability to downgrade the firmware.
Personally I would try factory resetting the POWERNODE.
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Did that multiple times.
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Ok, you made no mention in your post of a factory reset. Is the Sub connected to the Sub out or to the speaker out terminals on the POWERNODE?
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sub out
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You will just have to wait for Bluesound to respond to your support ticket.
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The place where I bought is sending me a new one. This one has to be a lemon. More than 2 people have plugged subwoofers into it and did not have an issue.
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As of today, (three weeks later), still haven't heard anything from the retailer nor bluesound.
Very poor service.0 -
Hi David, I know Bluesound support do have a big backlog at present. Can you you call your dealer to chase as this is a community forum and mainly end users here.
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My dealer said Bluesound doesn't have the parts to repair it and have no idea when they will.
Look, shit happens and things go wrong, but a company that cares, understands that this is unacceptable. They could very easily make this right by just sending me a new one.
I should not be punished for the manufacturing, logistic and service failures of bluesound. I thought I bought a quality product from a quality company.
Very very poor show.0 -
I would be expecting your dealer to help as it them who you have the contract with.
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I expect Bluesound to come up with the goods.
My dealer's hands are tied by the failures of Bluesound. What do you suggest my dealer should do?0 -
Depends on how old your POWERNODE is and if it’s still within warranty.
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Seppi, as mentioned in my initial post right at the beginning of this thread, I bought it new on november 11, 2023 and received it a few days later.
It failed within ONLY a month and a half.
What do you suggest my my dealer does?0 -
I would have asked for a replacement from the dealer.
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Here in the Benelux we have a retailer (Coolblue) that sells its products online and in physical shops.
On the rare occasions that I had a problem with hardware (ipad, iwatch, laptop) within the warranty period, they always swapped the article for a new one or did a repair at zero cost, no questions asked as long as the defect was not caused by faulty manipulation.
I would expect your dealer to deliver the same service, or maybe you need to look for a different outlet next time.
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How does it work. Is my dealer obligated to give me a new replacement?
Can my retailer claim his costs van Bluesound e.g. sending a new product ánd then eventually receiving back a refurbished/repaired product that he can't sell any more for full price?-1 -
Consumer laws are different in each country, look yours up and check the dealers terms and conditions. I always use a credit card when buying goods as that also offers additional protection
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@Seppi @Alain,
Thanks for your input and suggestion. 🙏
I live in the Netherlands so checked Dutch law, and indeed the law states:-- "If the product stops functioning within 6 months of the purchase, the law assumes that it was faulty at the time of purchase."
- "that the repair must happen within a reasonable time frame"
- "repair is free, (so without 'additional charge for repair', shipping costs, call-out costs or removal costs).
I apologise for my heated responses. But to be clear, this Powernode for me was a very expensive purchase and It's my only amp. I don't have a backup lying around like many audiophiles. So I am have been without an audio system for nearly a month. My TV is 12 years old and has terrible speakers so I can't hear the TV properly.
The facts show I've been let down by my retailer, (I won't mention his name), and quite frankly by Bluesound too.The Bluesound repair team have made clear they don't have the parts to fix this new product, so there is no way this can happen within a 'within a reasonable time frame'. That ship has already sailed. Leaving two options left defined by law:-
- send me a new one,
- or refund me my money, so I can go else where.
I'm just hoping they'll get together and do the right thing. I had enough waiting especially since my retailer says on his website that he has them in stock and could solve today, 'if' wants.
Sources for those struggling with something like this Holland:
- https://business.gov.nl/regulation/providing-guarantee/#art:repair-replace-or-repay
- https://www.acm.nl/nl/verkoop-aan-consumenten/klantenservice/garantie0
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