Powernode edge 2664

Jenna Salmela

• December 30, 2023 18:29
• Edited

Sound turns on and of while streaming movies. All of a sudden the sound turns of, if I press mute and then unmute it turns on again. If I dont press any buttons, the sound turns on after approximately 1-2minutes.

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 04, 2024 14:55

  Hi Jenna

  We have been able to replicate this issue in our Lab and our Product Development team is investigating. The issue is caused by the television audio sample rates changing, possible due to cutting to commercial and then back to the main broadcast or if streaming, the source such as Netflix rebuffers and downsamples due to throughput issues. We do apologise for the inconvenience and are looking to resolve. Next time it happens, please select Help, Send Support Request so we may review the log file and one of our Support Crew members may be able to reach out with tips to try and side step it. Please include the make and model of the TV and the content source (Cable box or Netflix via Apple TV...)

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