SiriusXM not working on the Node

Answered
Srdill

SiriusXM was working just fine on my Node. But now, it's not. I can open the SXM page, and select a station to play, but when the Node tries to play it I get this error box__>>

Player Notification

Error: Not Found

SiriusXM.station.cnbc:and then a long string of numbers and letters.

What happened and how do I fix it?

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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Srdill

    The error you are getting is a timeout issue connecting to Sirius Servers. Clearing the Error and pressing play should resume the stream in a second or two. If not, it indicates a larger problem at SiriusXM's end. Please see this Help Centre Article for more details; https://support.bluos.net/hc/en-us/articles/1500006133502

     

  • Srdill

    No, I don't think that's the problem. It was working fine and then I had an Internet outage. I switched a bunch of things to my backup internet service (moved from Spectrum to ATT) and that's when the problem occurred. I can play some Sirius channels, some not. I could not play any of my Favorites, so I cleared them out. Some channels I can get to play, some channels I have to clear the error and press play as you said, some channels I cannot get past the error window at all.

    There is a second issue that showed up at the same time. On TuneIn, (which also worked fine before the outage and switch), nothing works at all. I open TuneIn in the BS app, and it shows me a black page that says "Favorites" and absolutely nothiing else. I can't get past this screen.

    I think something got "hung-up" in the Node when I switched to a different Internet connection w/o turning it off. Is there a way to do a reset of the Node player without erasing everything, or should I just go back to Factory Default and start over?

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  • Tony W.
    Product Support Manager

    Then this is a network routing issue - reboot your router, wait 5 minutes, reboot your players, wait 5 more minutes then try again. If problems persist, Help, Send Support request in the App and our Support Crew will be happy to troubleshoot further.

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  • jjd

    This is not fixed.  See my post of Feb. 3. 

    Sirius XM recently changed their UI (and not for the better IMHO).  They no longer have a separate Favorites option but mix them into the Library list.  My example is trying to get to the Peter Asher show under the Beatles channel.  In the BluOS controller the Favourites is shown but the Peter Asher shows shown are older shows which are no longer available and return an error when selected.  Later versions of the show are available from the Sirius XM app.

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